Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
Job Title: Account Executive
Location: Remote - UK
Reports To: VP of Sales
What Need Can You Fill?
With their previous experience within the Contact Center/Workforce Management, Account Executives are responsible for recognizing opportunities and turning leads into long-lasting partnerships. In collaboration with leadership, the Solution Consultant and other Subject Matter Experts, Account Executives will communicate directly with customers and prospects, understand their individual needs and demonstrate how Intradiem can deliver immediate and long-lasting tangible value through Intelligent Automation. The role is responsible for facilitating customer discovery, business case presentations and executing the end-to-end new logo sales process; and requires the ability to navigate organizations of varying sizes, build relationships based on value and trust and pursue net-new business.
What Will You Be Doing?
- Close new logo business in assigned accounts to achieve quota.
- Research assigned accounts and develop well thought out and structured organizational charts and target contacts by target persona. Present research to sales leadership.
- Develop and execute approved plans to create awareness, engagement and opportunities within target accounts.
- Understand the customer’s contact center vision, business plan, roadmap and align Intradiem’s use cases to meet customer needs.
- Develop and foster relationships with key decision makers and contact center leaders and demonstrate contact center and Intradiem solution value competency and expertise.
- Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
- With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.
- Partner with and help multiple sponsor and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.
- Be competent with regard to contact center operations and Intradiem’s solution, vision and roadmap.
- Manage to a new bookings quota and participate in account planning and forecast reviews.
- Conduct all business in accordance with Intradiem policies and procedures.
- All other duties as assigned.
What Will You Need To Succeed?
- Initial success in an enterprise software sales environment, with excellent communication and sales skills.
- Demonstrated competency in sales, market research and business skills.
- Customer oriented with an ability / willingness to sell value through a Consultative Selling approach.
- Ability to understand sales barriers and overcome hurdles to close business.
- Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
- Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
- Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
- Organizational and follow up skills, problem solving and analytical skills.
- A track record of success and results.
- Open-minded, love to learn, grow and improve every day.
- Cross-functional, team player – people like working with you.
- Self-motivated, confident, proactive, and highly organized.
- Travel up to 25%.
Education Requirements:
- 5+ years of SaaS or services sales experience.
- Bachelor’s Degree required.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
