Who are We?

Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.

What is the role?

Intersection develops cutting-edge media platforms, such as LinkNYC, and offers nationwide media assets to provide our advertising clients the scale, insights, and creative solutions they need to reach audiences and spark engaging connections, all while helping fund valuable public services. Our mission is to reimagine human interaction, connectivity, and advertising. With 8 offices, media in 60 markets, and 600+ people across the United States, we are technologists, media experts, engineers, designers, and strategists working together to create value for citizens, governments, and brands and improve life in cities around the globe.

Intersection is seeking a proactive, collaborative and self-motivated Account Manager to join our advertising sales team in New York. You will partner with a National Sales Account Executive to promote Intersection’s offerings to brands and agencies looking to connect with and delight consumers. You will drive engagement and grow revenue via direct collaboration with clients, by understanding their marketing needs, offering out-of-the-box solutions and managing the seamless execution of campaigns. Responsibilities will include client prospecting, undertaking competitive analysis, overseeing the RFP process, completing post-campaign reports, and collaborating with internal teams.

Responsibilities

  • Manage day-to-day relationships with brands & agencies to deliver outstanding customer service
  • Lead campaign kickoff calls reviewing all campaign details and requirements
  • Take a consultative approach in shaping campaign creative and targeting to best meet client KPIs and ensure efficiency - before, during and after campaign
  • Forecast & track key account metrics while maintaining daily rapport with Partners on performance
  • Coordinate campaign deliverables to ensure they are compliant with requirements
  • Work with Ad Operations to ensure quality and timely campaign launches
  • Proactive collaboration with AE’s to identify & grow account revenue
  • Interface with 3rd party vendors (research, analytics, data feed, etc.) as needed
  • Develop interim and final campaign reports, identify and highlight key insights, and support campaign wrap-up reporting requests
  • Research and identify solutions to increase spend for under pacing accounts while pitching existing Partners new packages / market developments
  • Lead client meeting preparation liaising with internal teams to ensure top notch meeting deliverables; attend client meetings
  • Strategize with cross functional teams on new development initiatives
  • Develop new business via contract extensions and upsells (reactive & proactive) 
  • Create & maintain Account Portfolios for AE supported Clients / Agencies - support with updated client / brand research & press
  • Manage Salesforce reporting for agency and client accounts
  • Contribute & participate with Account Development Plans (ADP) & Quarterly Business Reviews (QBR)
  • Maintain a strong partnership and streamlined communication with assigned AE’s and Sales Coordinator

Requirements

  • 2-4 years relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Enjoy collaborating with people to get work done, but know when to take ownership of a task.
  • Demonstrate a high level of accountability for both your work/the work of your team.

About Intersection

Intersection connects the digital and physical worlds to ease and enrich people’s journeys through their cities. Whether offering public services like free Wi-Fi and calling, providing people with useful information to get where they’re going, or simply brightening their day with native content that can be interactive and location-specific, our products help people engage with their communities and the cities around them.  

Our wide-ranging expertise includes technology and design solutions; advertising innovation, production, and sales; and operations, maintenance, and support. We pair our human-centered methodology with cutting-edge technology, from virtual and augmented reality to machine learning, conversational commerce, and more. Whether partnering with private developers to create unforgettable experiences in neighborhoods and districts, with urban transit systems to revolutionize commuting and travel, or with municipalities and city agencies to transform how they connect with residents and visitors, our solutions are scalable platforms on which our clients can build the future. 

Intersection was formed in 2015 as a merger between Titan, the largest municipal out of home company, and Control Group, a leader in technology and design innovation. We are backed by Sidewalk Labs, Alphabet’s urban technology company.

 

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