Head of Retail, USA South

Head of Retail - USA South

The Head of Retail - USA South is responsible for developing sales, people, operational strategies and customer experience for our retail stores in the USA South market.You will also work closely with a Retail Finance Business partner, and through collaboration with the wider Leadership team, ensure that the market exceeds budget and improves profit and KPIs, whilst ensuring all teams are providing exceptional customer experience in line with brand values in a safe environment.You will work closely and collaboratively with the other Heads of Retail (USA Northeast, USA West and Canada), forming a strong and inspirational Retail Leadership team for North America. Creating an environment for empowered shop managers.

Lush Retail is a network of independent shops, run by passionate individuals that work for their local customers. They are at the heart of their local community, and surprise people with exciting products and genuine care.

 

The Role

The Lush North America Retail business is run by Lush Shop managers, who are committed to serving their customers and growing their businesses. The role of the Retailers is to actively support the managers through fresh and innovative advice and encouragement, genuine care and by ensuring we recruit, develop and train empowered and highly skilled shop managers. The Head of Retail role takes ultimate responsibility for the success of this team in these areas, and provides them with direction and support. 

The Head of Retail - USA South is part of the Leadership team which involves contributing to North America vision and strategy, making investment decisions, identifying risks and opportunities in order to take action, having oversight and understanding of the financial results, contributing to financial projections and representing the local team on a global level.

 

You bring the following qualifications: 

Essential/ Required

• 10+ years’ retail experience including multi-unit retail and sales leadership 
• Experience running a Lush shop brilliantly 
• Immense respect for shop teams, managers and what they do best
• Proven success hiring, training, and developing retail leaders 
• History of successful project launches and program development for retail 
• Ability to identify strengths, delegate, prioritise and coach
• Positive, solutions focused mindset with lots of new ideas
• Strong understanding of Lush MAs and business drivers
• Successful working relationships with Lush Managers
• Be able to spot what's working well and replicate it
• Ability to negotiate, challenge and disagree healthily
• Ability to build strong relationships across the Lush business entities, and desire to learn about them
• Adaptable character able to manage reactively and proactively
• Track record of strategic thinking, goal orientation, and strong communication 
• Ability to assess the impact of system-wide changes, anticipate obstacles and prepare 
• Must be able to travel 50% of the time in the US, Canada and UK.
• Located in the USA South market, and near 3+ stores

Preferred, but not essential: 

• Business degree or equivalent preferred 
• Strong understanding or experience managing operations, communications, labor, inventory, and/or visual merchandising 
• Experience in cross-cultural collaboration and DEIB or social justice training 
• Fluency in Spanish, French or other languages

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