Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.
What you will do
- Assess all the inbound customer requests (tickets) from both PS teams (In Imp) or from TAM's (post Imp). (To clarify, this excludes Technical Support tickets)
- Participate in pre-sales in understanding requirements that need to go to the Product Team for assessment.
- Assess the above tickets to determine if they fit in the product bucket or require custom services delivered out of PS.
- Work with Product and Engineering on the prioritization of tickets to be delivered as either new product functional or enhancements. Determine release timing for these items and work with CSM/PS to manage customer expectations.
- Handoff PS delivered customization requirements in sales process to Implementation leadership and Solution Architects to determine scope of customizations , pricing, scheduling and associated change orders where applicable. PS assumes ownership from that point in closing the SoW with Sales
What We Offer
- 💻 Remote First Policy
- 🏥 Medical/Dental/Vision Insurance
- 🏝 PTO & Holidays
- ✨ Life Insurance
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
