Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.
Do You Make the Cut?
The IT Admin Head is responsible for ensuring that the company's IT systems are secure, available, consistent, and reliable at all times. The IT Admin Head will work hands-on to manage key IT initiatives, vendor management, end-user support and training, 3rd party software licensing and hosting, data security, compliance and budgeting/planning.
- Is responsible for the installation and configuration of new software and hardware, including the server network, devices and firewalls
- Is responsible for monitoring system performance, IT system operations and storage utilization
- Is responsible for ensuring asset related compliance
- Manages user accounts and assets, and assigns and updates security permissions on the network according to security policies
- End to end asset management for all the employees
- Maintain inventory and asset configuration documentation
- Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations
- Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks
- Maintains pool of loaner laptops and other equipment
- Diagnoses and resolves hardware and software problems for end-users
- Establish a ticketing system for all types of IT support requests, leveraging MSP as needed
- Select and remotely manage/oversee local third-party IT contractors to execute IT setup/troubleshooting work as needed
- Oversee the vendor vetting process and serve as internal point of contact and project manager where needed for any ensuing integrations, engineering support, etc
- Prepare organization for IT security audits or investigations, if needed
You can be a great fit if you are :
- 10+ years of experience in similar roles
- Worked in a startup
- Good knowledge of applicable laws and data privacy policies
- Exceptional ability to provide technical support and resolve queries
- Ability to determine IT needs and train end-users
- Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed desktop environment
- Strong experience in vendor management, end-user support and training, 3rd party software licensing and hosting, data security, compliance and budgeting/planning.
- Extremely self-motivated
- Ability to learn quickly
- Passionate about the possibilities at the intersection of AI + Banking
- Comes from an engineering background, computer science (preferably)
- Excellent written and verbal communication skills
- Acclimatize and adapt quickly; willing to be part of our ambitious growth plans
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
