The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has raised $116M in venture funding and has 350 employees across San Francisco, Dublin, Chicago, and London.

What's the opportunity? 🤔

The People Operations Coordinator is a key member of the People Operations team in helping to provide daily operational support, as well as improve operational effectiveness and efficiency within Intercom! Reporting to the People Operations Program Manager, the People Operations Coordinator will play an integral role in developing strong People Operations support for Intercom’s rapidly growing team in San Francisco.

What will I be doing? 🚀

  • Own data entry, process employee changes, and maintain strict data accuracy in all of our People systems, such as our HRIS
  • Maintain/ update materials including: benefit forms/pamphlets, government compliance forms/posters, personnel documentation
  • Own the city, county, state and federal reporting requirements
  • Provide administrative support for semi-monthly US payroll processing by ensuring all new hires, payroll changes and personnel information are all updated and accurate
  • Ensure employee data compliance, maintain onsite employee files, ensuring accurate documentation, pay and benefits, personal and job-related data is kept up-to-date and compliant
  • Adhere to documentation and retention measures; always seeking to improve processes that ensure legal compliance
  • Assist with administration of company benefits programs including ongoing daily benefit support for US-based employees: healthcare, dental, vision and perks, including providing onsite open enrollment support
  • Provide data and fulfill reporting requests for internal teams
  • Additional projects, as needed and assigned

What skills do I need?  📖

  • 1+ years work experience, preferably in Human Resources/People Operations function
  • Experience in or passion to be in a tech start-up environment
  • Successful track record of executing processes and tasks with acute attention to detail
  • Excellent communication skills (written, verbal, presentation, and interpersonal), exemplary client service skills, the ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
  • Team player with a sense of ownership and “get things done” attitude
  • Self-motivated and able to thrive in a fast-paced and self-directed environment
  • Deep comfort level with learning new technical systems and software
  • Analytical thinker, strong Excel skills a plus
  • Interested in learning more about HR compliance regulations, employment laws, and industry best practices
  • Values and respects confidentiality
  • Excellent attention to detail and organizational skills
  • Four-year degree or equivalent from an accredited university, highly desired

Benefits 😍

We are a well treated bunch, with a range of awesome benefits! If there’s something important to you, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered breakfast, lunch, and dinner every weekday, plus a fully stocked kitchen
  • Regular compensation reviews - great work is rewarded!
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid parental leave program
  • 401k plan
  • Commuter benefits
  • In-office bicycle storage
  • Keep active with our wellness program that allows you to expense your gym membership and other sports activities up to $90 quarterly
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!
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