The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 20,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 350+ employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity? 🤔

Recruiting is a key driver to Intercom’s success. The team is growing and evolving quickly! This is your chance to help build out the recruiting function, partner closely with the business and influence the team at an early stage. Your goal is to bring on top talent, while maintaining our company culture and keeping our bar high as we grow globally. You’ll manage and drive a full recruitment cycle for various business groups, partner with hiring managers, and build out and improve new and existing process. You will be a trusted partner to candidates as you work tirelessly to create a personal and friendly experience that is representative of the Intercom Brand. You can read more about our approach to recruiting on our blog.

What will I be doing? 🚀

  • You’ll manage, drive, and own the full cycle recruiting process for various business groups by creating robust pipelines through active sourcing of multiple channels, screening resumes, interviewing, and closing candidates
  • You’ll continuously build a talent pipeline by utilising unique sourcing strategies and techniques
  • You’ll identify, prescreen, and evaluate both passive and active candidates
  • You’ll create and drive effective interview panel meetings and debriefs alongside hiring managers
  • You’ll lead the creation of a recruiting strategy and interview plan for each open position
  • You’ll obsess about candidate experience and keep candidates informed with quality communications throughout the interview process
  • You’ll drive the offer process, including offer approvals, extensions, negotiations, and closings
  • You’ll represent Intercom’s mission, vision, and values with integrity and professionalism
  • You’ll initiate scalable change to our existing recruiting strategy
  • You’ll support ad hoc projects as needed

What skills do I need? 📖

  • 3+ years of full cycle recruiting experience in a fast-paced, high growth environment - some of that gained with in house experience
  • Be flexible on the roles you work on and be a team player including - Sales, Support, Marketing, People Ops, Recruiting, Administration, Product and Technical
  • Have impeccable organisational, verbal, and written communication skills
  • Demonstrate passion and drive while maintaining a friendly and professional demeanor
  • Have exceptional sourcing and talent research skills
  • Have strong analytical, conceptual, decision-making, and problem-solving abilities
  • Eagerness to learn and contribute to a growing team and company
  • Proficiency with Google Apps (Mail, Calendar, Docs, etc.)
  • Experience with Greenhouse (ATS) a plus

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve breakfast, lunch, and dinner every weekday. There are also snacks and drinks on tap to keep you topped up
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • We also offer generous relocation assistance for certain roles for people joining us from overseas

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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Application consent for Intercom

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Intercom collects your personal data for the purposes of managing Intercom’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Intercom may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Intercom does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Intercom has international sites and Intercom uses resources located throughout the world. Intercom may from time to time also use third parties to act on Intercom’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Intercom group of companies as well as to third parties acting on Intercom’s behalf, including also transfers to servers and databases outside the country where you provided Intercom with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


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