Intercom is creatively fixing...🛠️

How internet businesses connect with customers for more human conversation. Our teams are ambitious and humble – learning, solving and celebrating together.

We’re one of the fastest growing tech companies: 
• 400+ employees worldwide
• $1M to $50M Annual Recurring Revenue in 3 years 
• 25,000+ customers
• 1,000 new customers monthly

Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? 🤔

As Sr. Manager, Demand Generation you will be a key-member of the marketing team, directly contributing to the growth of our business by driving profitable web-traffic into our marketing funnel. You will ensure that every acquisition program is optimized to help Intercom grow and make money, participate in full-funnel conversion optimization, bring creative thinking to marketing campaign planning, and support stakeholders across the company with advertising and promotion capabilities.

What will I be doing? 🚀

  • Manage all site traffic acquisition efforts for Intercom web properties
  • Ensure all acquisition programs are efficient and running optimally
  • Partner with operations and analytics teams on attribution initiatives
  • Support cross-functional teams with advertising and promotional capabilities
  • Conduct full-funnel analysis of acquisition efforts to ensure marketing initiatives are driving profitable outcomes
  • Help drive coordinated go-to-market activities and planning
  • Hands-on execution of paid and organic acquisition efforts across a variety of channels
  • Support the budgeting and forecasting process with research and data

What skills do I need? 📖

  • 5+ years in B2B marketing, preferably in a SaaS environment
  • Thorough understanding of marketing principles and practices, both theoretical and practical
  • Proven experience managing profitable paid media campaigns on Google, Facebook, LinkedIn, content sites
  • Proven experience managing organic acquisition efforts including SEO programs and conversion rate optimization projects
  • Experience managing advertising vendor relationships including price negotiations
  • Strong quantitative orientation (must love spreadsheets)
  • Have a proven track record of delivering business results
  • Strong written and spoken communication skills
  • Highly organized and autonomous, but also collaborative and able to work cross-functionally
  • Comfortable and energized operating in a fast-paced environment
  • Passionate about product and working with startup companies
  • Self-motivated and self-driven
  • Enthusiastic about learning and growing in this space
  • Intellectually curious and ambitious
  • Bachelor’s degree, highly desired
  • Proof of eligibility to work in the United States

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Regular compensation reviews - great work is rewarded!
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid parental leave program
  • 401k plan
  • Commuter benefits
  • In-office bicycle storage
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!
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