The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity? 🤔

As Manager of Marketing Operations, you will be a key-member of the marketing team, directly contributing to the growth of our business by enabling operational rigor in the day-to-day of the Intercom marketing team. You will ensure that no lead is left behind, every marketing touch point is attributable, our technology systems work together seamlessly, our money is spent wisely, and that we operate in a coordinated way in the market.

What will I be doing? 🚀

  • Manage the full marketing technology ecosystem and associated vendors
  • Ensure all marketing and sales systems work in concert to provide reliable data
  • Maintain departmental dashboards and reporting on performance and impact
  • Help drive coordinated go-to-market activities and planning
  • Identify areas of inefficiency for process and technology optimization and propose solutions that will scale as Intercom grows
  • Manage complex cross-functional projects including significant change management
  • Partner with sales operations leaders to ensure a full-funnel view of marketing and sales go-to-market activities
  • Support the budgeting and forecasting process with research and data

What skills do I need? 📖

  • 5+ years in B2B marketing, preferably in a SaaS environment
  • Thorough understanding of marketing principles and practices, both theoretical and practical
  • Proven experience managing marketing technology systems
  • Experience managing vendors including the selection and negotiation process
  • Strong quantitative orientation (must love spreadsheets)
  • Have a proven track record of delivering business results
  • Strong written and spoken communication skills
  • Highly organized and autonomous, but also collaborative and able to work cross-functionally
  • Comfortable and energized operating in a fast-paced environment
  • Passionate about product and working with startup companies
  • Self-motivated and self-driven
  • Consultative with demonstrable experience
  • Enthusiastic about learning and growing in this space
  • Intellectually curious and ambitious
  • Bachelor’s degree, highly desired
  • Proof of eligibility to work in the United States

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Regular compensation reviews - great work is rewarded!
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid parental leave program
  • 401k plan
  • Commuter benefits
  • In-office bicycle storage
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!
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