The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity? 🤔

This is an incredible opportunity to be a part of Intercom’s founding team of Relationship Managers, collaborating with Sales and Customer Success to bring value, support and trust to our amazing customers. You will be dedicated to ensuring our current customer relationships remain strong, while constantly seeking out new opportunities for growth and guaranteeing client satisfaction and retention. We’re building a world-class sales organization, and the road ahead is going to be very exciting. Part of what you’re excited about is being an integral part of that growth and change in the time to come.

What will I be doing? 🚀

  • You’ll build relationships and manage renewal cycle with customers ensuring high customer retention and revenue growth
  • You’ll work with our current customers to understand their needs, providing expert knowledge of our platform while mitigating risk and uncovering roadblocks - all while ensuring high satisfaction
  • You’ll spearhead the growth of the Relationship Manager team and develop best practices that will be the foundation of this team
  • You’ll collaborate with Marketing, Product, Growth, and Customer Success by providing customer feedback to create the best customer experience
  • You’ll engage in team development and mentoring
  • Track and report all key metrics related to customer retention and Intercom product usage growth
  • You’ll negotiate, maintain, and deliver new business goals and plans for existing customers
  • You’ll partner to accurately forecast sales activity in both hunter and farmer roles

What skills do I need? 📖

  • You have 2-5 years closing B2B sales experience
  • You have SaaS experience - a minimum of 2 years in a closing tech role (hunter or farmer)
  • You have a proven track record of achieving and exceeding quota
  • You have exceptional communication and negotiation skills
  • You have an ability to multi-task and manage time efficiently
  • You’re comfortable and energized operating in a fast-moving organization
  • You exhibit entrepreneurial and self-motivational qualities
  • You can express passion about product and work in a customer-facing role
  • You’re intellectually curious and ambitious
  • You’re comfortable navigating tools such as Salesforce, Excel, and other CRMs
  • You have a Bachelor’s Degree or higher

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

  • Competitive salary and equity in a fast-growing start-up
  • We serve breakfast, lunch, and dinner every weekday! There are also snacks and drinks on tap to keep you topped up
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

 

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Application consent for Intercom

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Intercom collects your personal data for the purposes of managing Intercom’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Intercom may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Intercom does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Intercom has international sites and Intercom uses resources located throughout the world. Intercom may from time to time also use third parties to act on Intercom’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Intercom group of companies as well as to third parties acting on Intercom’s behalf, including also transfers to servers and databases outside the country where you provided Intercom with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


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