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Financial Systems Engineer

San Francisco, California

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. 

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.  

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and lead the AI revolution for customer service.

What's the opportunity? 

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.

We are seeking an experienced Financial Systems Engineer - NetSuite to provide technical development, and customization of our Enterprise Systems team. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate into technical solutions. The successful candidate will have in-depth experience and strong expertise in NetSuite development, integrations, and customizations. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative

What will I be doing? 

  • Design and configure customizations in NetSuite utilizing all customizable objects in NetSuite including custom records, lists, segments, and mass updates. 
  • Write and deploy SuiteScript solutions and workflows to automate business processes, extend native functionalities and address system limitations
  • Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies.
  • Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations.
  • Utilize NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases. 
  • Identify opportunities for process optimization within NetSuite, recommending and implementing improvements.
  • Author detailed design/specification documents capturing workflow processes, use cases, exception handling and test cases
  • Collaborate and communicate efficiently with teammates, stakeholders and other engineering partners to ensure alignment on requirement, scope and use cases

What skills do I need? 

  • Minimum five years of experience in administrating and developing in NetSuite ERP
  • Proven expertise with NetSuite SuiteScript 1.0 and 2.0 development and deployment, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
  • Strong understanding of NetSuite's architecture and its customization capabilities (e.g., SuiteFlow, SuiteScript, SuiteTalk, and SuiteBundler).
  • Experience with RESTlets, Web Services, and integrating external systems with NetSuite.
  • Good Knowledge of NetSuite modules (Basic Accounting, OneWorld, SuiteAnalytics, etc.).
  • Experience in working with NetSuite ODBC, relational databases, SQL, and data management.
  • Familiarity with NetSuite best practices and methodologies.
  • Strong problem-solving and analytical skills.
  • Tech knowledge:
    • SuiteScript (1.0 & 2.0)
    • SuiteFlow, SuiteTalk and SuiteBundler
    • NetSuite default connectors(Coupa, Ad, etc.)
    • Custom API integration and data pull 
    • NetSuite ODBC reporting
    • SQL reporting
    • NetSuite Customization and Configuration
    • API Integration
    • Version Control and Collaboration Tools (Git, Jira, etc.)

Bonus skills & attributes 

  • NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
  • Previous experience in high tech industry or relevant consulting fields in a similar role

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $151,700 - $176,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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