Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

What's the opportunity?

Recruiting is a key driver to Intercom’s success. As a Recruiting Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigating complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and this person will be expected to be in the office in San Francisco 2 days a week.

What will I be doing?

Coordinate and schedule interviews: Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
Applicant tracking system (ATS) management: Support recruiters and hiring panels by opening, organizing, and maintaining recruitment data in ATS. Generate reports and provide data insights as required.
Candidate experience: Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
Job postings and advertising: Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
Recruitment operations support: Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimize recruitment operations, including organizing recruitment events, managing recruitment campaigns, and coordinating with external vendors.
Represent Intercom’s mission, vision, and values with integrity and professionalism.

What skills do I need?

Minimum of 1 year of experience working in a fast paced, high growth company environment
Strong attention to detail, high sense of urgency, and prioritization skills
Excellent communication skills
Affinity for improving and caring for the candidate experience
Proficiency in multiple tools and systems: GSuite, Microsoft office and other ATS

Bonus skills & attributes

Familiarity with Recruiting tools, such as Greenhouse, GoodTime, and Candidate.FYI.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Open vacation policy and 10 corporate holidays
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is 60,000 - 80,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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