Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
Intercom’s Android Messenger SDK is integrated into thousands of Android apps and used by millions of users. We’re looking for an Android Engineer to help us shape and accelerate our mobile Messenger strategy. In this role, you’ll be part of the team consisting of mobile engineers, product manager, designer and full-stack web engineers that own problems end to end for all mobile offerings at Intercom.
Building a visual Messenger SDK allows you to ship beautiful and quality UI/UX for millions of users while also giving you a unique opportunity to go deeper into the Android operating system than you would building an app.
How does mobile work in Intercom?
We value autonomy in our teams at Intercom. The Messenger team is staffed with Android, iOS and full-stack web engineers as well as a Designer and Product manager. We own problems end to end, which means you will work with all those people as we build new products. While we don’t expect you to write code outside of the Android codebase, it is important to be willing to learn, fully understand and take ownership of the system and customer experience end to end.
Our Android Mobile SDK is built in Kotlin and Java. We are open to change, adopting the right tools for the job but we are pragmatic in how we use our time. We optimize for delivering the highest value for our customers.
The Messenger team collaborates with the other teams in Intercom as we bring a range of features to the mobile SDKs. As platform experts, we know what’s best on mobile and can help support and upskill other teams to adopt their features for mobile.
We value moving fast and shipping to learn at Intercom. We’ve got a great CI setup with extensive unit test coverage using JUnit and Robolectric and UI tests with Espresso and Firebase. Our strong test coverage allows us to safely move fast without breaking existing features.
What will I be doing?
- Collaborate on shaping our mobile strategy and roadmap across all Intercom offerings.
- Owning problems end to end, working with design, product, backend engineers as well as other Android and iOS engineers to solve the biggest problems for our customers. We believe in autonomous teams and that the best mobile products are created from close collaboration across the stack, without barriers.
- Help us make the right tradeoffs while being pragmatic and building for the long term.
- Develop technical plans and contribute to our technical architecture as we grow.
- We move fast at Intercom but building a mobile SDK demands a very high quality bar. You will help us build long-standing, well tested and reliable Android code.
What skills do I need?
What skills do I need?
- 3+ years experience building mobile products on Android.
- Knowledge of Kotlin or Java, Android APIs and design patterns.
- You’ve published one or more apps in the Play Store.
- Having experience building an Android SDK is a bonus.
- Experience collaborating directly with product teams and designers, and the ability to deliver value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams.
How will I be supported?
- You’ll report directly to an Engineering Manager who will start you off with a great onboarding plan.
- You’ll embed immediately into our Messenger team and receive dedicated peer support from one of our engineers.
- We invest heavily in our Engineers, supporting individual career development through training and coaching.
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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