Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. 

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity? 🤔

The Business Systems organization builds and operates the core infrastructure used to execute Intercom’s strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way.

The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success. 

As a Sr. Salesforce CPQ Engineer, you will be responsible for creating custom and out-of-box Salesforce CPQ solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who understands Salesforce and CPQ design and development best practices and applies them to the delivery of highly scalable and effective solutions.  We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development. 

What will I be doing? 🚀

  • Develop and implement customized Salesforce CPQ solutions that meet business requirements using Apex, Visualforce, Flow and other Salesforce technologies
  • Provide technical support for new projects, enhancements, and bug fixes related to solutions being delivered on the Salesforce & CPQ platform
  • Display expertise in Salesforce and CPQ functionality and features, through all interactions on Business Applications projects
  • Participate in code reviews and ensure adherence to coding standards and best practices
  • Design and develop integrations with external systems using SOAP and REST APIs
  • Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
  • Stay current with Salesforce CPQ, Salesforce Flow, and related technologies and trends.
  • Participate in agile development processes, including sprint planning, retrospectives, and daily standups.
  • Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.

What skills do I need? 📖

  • 5+ Years of working Salesforce development platform experience including in Salesforce CPQ: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI and Flows.
  • A deep understanding of Salesforce CPQ concepts such as product rules, product bundles, price actions, advanced approvals, quote generation, configuration, associated automations and/or Salesforce CPQ Specialist Certified
  • Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX, Gearset etc.) 
  • Experience with the Salesforce Security Model
  • Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
  • Experience with integrating 3rd-party APIs with the Salesforce platform
  • Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
  • Understanding of Salesforce test framework
  • Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits. 
  • Experience with financial systems (Zuora, Stripe, Netsuite) is a plus
  • Enthusiasm in startup culture and learning fast!

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!

The base salary range for this role is targeted at $143,000 - $193,500 in Colorado, $151,500 - $204,900 in Washington, and $168,000 - $227,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.


Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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