Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. 

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity? 🤔

The Business Systems organization builds and operates the core infrastructure used to execute Intercom’s strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way.

The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success. 

As a Sr. Salesforce Engineer, you will be responsible for creating custom solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who has a very strong passion in building highly scalable, effective, user-experience driven solutions. We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development. 

We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney.  While we’d love to see you at the office, this job is also available for remote employment if your place of  permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.

What will I be doing? 🚀

  • Build solutions using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
  • Contribute to our framework for Salesforce development best practices. You will help establish what great looks like for others to follow.
  • Using Salesforce APIs, partner with cross-functional teams to implement and maintain our Lead to Cash integrations in order to drive automation and efficiency. 
  • Manage Salesforce engineering projects throughout the entire Salesforce.com development life cycle (including technical design, coding, testing, deployment, documentation and support)
  • Perform independent code reviews and certify code developed other team members on the project
  • Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.
  • Analyze and implement high-quality code according to specifications
  • Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
  • Participate in our technical skill building activities to support an environment of continuous learning and collaborating on solutions by giving feedback.

What skills do I need? 📖

  • 5+ Years of Salesforce development platform: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI, and Flows.
  • You have a strong understanding of CPQ
  • Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX,Gearset etc.) 
  • Experience with the Salesforce Security Model
  • Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
  • Experience with integrating 3rd-party APIs with the Salesforce platform
  • Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
  • Understanding of Salesforce test framework
  • Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits. 
  • Experience with financial systems (Zuora, Netsuite) is a plus
  • Enthusiasm in startup culture and learning fast!

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!

The base salary range for this role is targeted at $144,500 - $195,500 in Colorado, $153,000 - $207,000 in Washington, and $170,000 - $231,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.

#LI-Remote

 

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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