Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!



What’s the opportunity? 🤔

Join a high-performing Information Security group, responsible for ensuring Intercom remains secure & trusted for more than 25,000 businesses. As the manager of the Cloud Security team, you will own the security governance of Intercom’s main AWS production accounts supporting Intercom’s infrastructure and product, implement and/or drive improvement to their security posture and own threat detection and response for any security event or incident impacting this ecosystem. 

You will partner with Intercom’s Appsec, Infrastructure and IT teams, engineering teams to identify & understand risks across Intercom’s production environment and guide those teams in their mitigation. Your team will build tools, controls and security components that safeguard our people, products & customer data.

You will be part of a globally distributed team with a strong bias for automation, eliminating toil, and helping each other work sustainably. You will have continuous opportunity and support for your career growth in a company that is invested in helping people do the best work of their careers. Learn more about our engineering culture at!

What is it like to work for Intercom?

Our culture is open, friendly and inclusive — and this is something we are proud of. We are optimistic, passionate and positive. We love people who are always seeking what’s going on in the security space. We like people who can stay focused with good work / life balance, and who are kind and humble but will speak their mind. We like to experiment, sometimes inventing things for the first time, but we stay pragmatic, starting small and focusing on the problem. We love people who genuinely want to learn and grow, and we take bets on helping people unlock the next step in their career. We’re opinionated by default, for example we run less software and ship continuously. We’re technically conservative and like to keep it simple, but where it means building better products we’ll double down on new technology in a pragmatic way. 

What will I be doing? 🚀

  • Leading the development and maintenance of AWS cloud-based security controls 

  • Driving the detection, monitoring, testing & operational response for infrastructure-level security threats

  • Responding to and managing security incidents; driving improvements in incident response.

  • Working across Intercom's core infrastructure group, establishing technical security standards to shape the design of Intercom's development and production environments. 

  • Collaborating with Intercom's Appsec team and driving architecture and systems engineering focused threat modeling activities

  • Partnering with Infosec leadership to shape team direction and strategy and deliver impact with the help of your team. 

  • Managing a team of talented systems and security engineers with subject matter expertise in AWS security architecture and services.

  • Creating a collaborative, inclusive and high-performing team focused on fast, focused, high impact execution. 

What skills do I need? 📖

  • Experience in managing infrastructure or cloud security teams & growing team members in their personal growth and career progression.

  • An ability to identify, prioritize and drive delivery of pragmatic, risk-focused and scalable security solutions to infrastructure and systems security problems

  • Broad knowledge of the AWS security model, security services and controls

  • An ability to thrive in an ambiguous and fast paced environment with a high degree of autonomy.

How will I be supported? 

  • You will buddy with another Dublin-based manager who will help you to onboard and get up to speed quickly.

  • You will have a close group of management peers to collaborate with and learn from.

  • We invest heavily in our Managers, supporting individual career development through training and coaching.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too (Dublin only)

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.





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