Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!

 

What's the opportunity? 🤔

We are looking for a Sr. Business Systems Analyst with top notch “Run The Business” skills to join our Global Business Systems Team. In this role you will be responsible for supporting our Core Sales and Finance teams by administering and advancing the business systems that are the heart of our departments. We’re looking for someone with a deep knowledge of the Salesforce ecosystem and CPQ interested in building out a world class enterprise sales tech stack using the best tools on the market. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.

What will I be doing? 🚀

  • Take ownership of our Core Sales/Finance tech stack (Salesforce, CPQ, Clari, NetSuite, Salesloft, Docusign, SFDC Communities and others)

  • Define our design principles around Salesforce.com, CPQ, as well as other tools.

  • Prioritize and drive business systems projects to completion working with stakeholders in various departments (Sales, Engineering, Support, Finance etc).

  • Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design.

  • Participate in the testing and deployment of enhancements and projects related configuration in Salesforce, CPQ, and other sales tools.

  • Develop a deep knowledge of various platforms to help document and improve Intercom’s sales process.

  • Effectively liaise between Sales Operations, Engineering, Sales Enablement, Finance, and Sales Leaders to identify deficiencies and deliver innovative solutions.

What skills do I need? 📖

  • Bachelor’s Degree

  • 4+ years experience with Salesforce Administration including an emphasis on Sales Cloud and CPQ

  • Experience with 3rd party tools such as Clari, Zuora, Docusign, NetSuite, and etc.

  • Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.

Bonus skills & attributes 🙌

  • Salesforce Certified Administrator or Platform App Builder Certifications

  • Experience working in an Agile environment

  • Experience or troubleshooting issues involving Flows, Validation Rules, Process Builders, and Apex Triggers within Salesforce

  • Sales or Sales Ops Experience

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

 

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

 

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