Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

 

What's the opportunity? 🤔

As a Customer Growth Relationship Manager, your role will be focused on generating new annual business from existing month to month clients. Your job will be to identify growth opportunities and negotiate annual contracts, increasing account value & stability. You will also work with our relationship management team to smoothly transition the annual contracts you’ve closed.

 

What will I be doing? 🚀

  • Outbounding into month-to-month customer base to expand and/or convert to annual agreements
  • Holding thorough discovery calls
  • Navigating stakeholders to move customers from monthly to annual agreements
  • Prescribing and demoing Intercom products
  • Expanding use cases and capturing additional contract value by helping businesses purchase for future scale
  • Managing complex legal and procurement processes
  • Negotiating contracts   

 

What skills do I need? 📖

  • 3+ years experience as an Account Executive
  • 1+ years of SaaS experience selling similar products
  • Strong sales instincts and track record hitting and exceeding quota
  • Exceptional written and verbal communication
  • Experience multithreading in an organization
  • Ability to navigate complex deal cycles (legal procurement)
  • Exhibits a growth mindset, intellectual curiosity, and ambition

 

Benefits 😍 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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