Communication has changed for people. It’s changed for businesses, too.

Intercom is the leading suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through next-gen conversational support, and so much more.

Communication has changed for people. It’s changed for businesses, too.

Intercom is the leading suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through next-gen conversational support, and so much more.

What’s the opportunity? 🤔

We are looking for Senior engineers to join the team that enables the core technologies that Intercom is built on. This is for you if you are passionate about Ember, frontend tooling and supercharging product teams to ship and learn fast. For example, the team you’ll be joining is currently rolling out Embroider to our Ember apps. We’re a growing team charged with evolving how Intercom builds on top of Ember. The main application you’ll be working on is a large ~8 year old Ember app which has evolved with the framework over time.

We’re building a robust platform where your expertise can be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users.

Learn more about our engineering culture at intercom.engineering.

What will I be doing? 🚀

  • Contribute to our technical strategy and architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
  • Building new tools and services that make it fast, safe and easy for other Intercom engineers to leverage our web frameworks.
  • Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work and enablement.
  • Collaborating with other world-class domain experts.
  • Play an active role in hiring, mentoring, and career development of other engineers.
  • Engaging with Ember and other open source communities.
  • Raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need? 📖

  • Deep knowledge of Web UI technologies (JS, CSS, HTML) and Node.js
  • Experience using Ember or other JavaScript frameworks to build complex UIs
  • Ideally, you’ve built, or supported building, a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.
  • Significant, demonstrated impact that your work has had on the product and/or the teams you worked with.
  • Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation.
  • Able to effectively articulate technical challenges and solutions.
  • Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race

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