Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!


What's the opportunity? 🤔

As a Senior Product Engineer, you’ll be taking ownership of real customer problems by building smart, efficient solutions to both back-end and front-end systems. There are projects for you to own in multiple areas, such as our messenger, bots, rule matching, deliverability, security, app availability, machine learning, and more.

At Intercom, we’re committed to our inclusive and supportive workplace culture. That means you always have a voice at the table to impact the product roadmap, and there are always people to help you advance to the next level.

If you’re interested in an engineering career at Intercom, apply today.

What will I be doing? 🚀

As an experienced engineer you will:

  • Developing technical plans and contributing to our technical architecture in order to scale our products to serve tens of millions of people every day

  • Writing Ruby code that forms the core of Intercom’s backend

  • Knitting together AWS, infrastructure, platform, and SaaS technologies

  • Owning specific problems and shipping solutions, contributing to the 100 updates deployed on average every weekday

  • Growing your team’s capacity by mentoring other engineers and interviewing candidates

What skills do I need? 📖

  • 5+ years in a software engineering role with significant impact on a product and/or team, preferably building a SaaS product

  • A proven track record delivering value to customers or users

  • Deep knowledge of a high-level programming language, such as Ruby, Python, Javascript etc. (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.)

  • Experience collaborating directly with cross-disciplinary product teams and designers

What happens when I apply? 🤓

First, we’ll review your CV. If you have the right experience, one of our Technical Recruiters will set up a call to get to know you and answer any questions you have. Then, if we think you might make a good team member, we’ll schedule an interview with our engineering team, to dive into your technical and cultural fit for Intercom. The final step is a virtual onsite interview, where you will meet the team and complete some technical and non technical sessions, along with meeting the hiring manager, to answer any questions you have.

Benefits 😍

We’re committed to making sure our employees are a well-treated bunch—with amazing benefits. If there’s something important to you that’s not on this list, talk to us!

  • Competitive salary and equity in a fast-growing start-up

  • Regular compensation reviews to ensure we’re properly rewarding great work

  • Comprehensive health and dental insurance for you and your dependents, including life assurance

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks leave for non-birth parents

  • A MacBook, but we’re happy to get whatever equipment helps you get your job done

We want to continue to attract and retain an inclusive, diverse workforce. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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