Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

We are looking for an attorney who has experience working in a fast-paced environment, can provide practical and solution-based business guidance and be comfortable working on a diverse range of responsibilities.  The successful candidate must be comfortable collaborating with business partners worldwide, be well rounded in a variety of legal matters and can synthesize multiple issues quickly in order to support the constantly changing needs of the business.  

This position will report to the Head of Legal, will be the first legal hire in the EU and a key stakeholder in building out the Legal function at Intercom.

What will I be doing? 🚀

  • Draft, analyze and negotiate outbound cloud services agreements (specifically focusing on master subscription agreements) with customers to ensure that they comply with Intercom’s policies and risk tolerance.

  • Review, draft and negotiate a wide variety of inbound SaaS/software and vendor agreements to support Intercom’s procurement activities, which include master services agreements, software licensing agreements and other commercial agreements to ensure that they comply with Intercom’s policies and risk tolerance.

  • Draft, analyze and negotiate various partner agreements with Intercom’s business development, partner and marketing teams.

  • Work with the US based legal team to respond to legal requests from Sales, Sales Operations, Marketing, PeopleOps, Engineering, IT and other internal clients and determine the appropriate course of action.   

  • Work cross functionally to ensure approval of relevant terms. 

  • Assist in the development of playbooks and contract templates.

  • Continuously build relationships with key stakeholders to provide practical legal advice.  

What skills do I need? 📖

  • 5-8 years of in-house legal experience for an emerging growth company, with a focus on technology transactions.

  • A strong background in commercial contract law, a demonstrated ability to evaluate risk and work on multiple types of contracts (on various types of templates) simultaneously. 

  • A thorough understanding of global data privacy requirements (EU, US and other relevant regulations) and applicable security principles as they relate to SaaS based negotiations, as well as other EU based regulatory requirements for technology companies.

  • Some experience advising and counseling on legal employment issues in the EU.

  • A track record of managing escalations of critical business and legal issues and resolving accordingly.

  • Be able to effectively prioritize and advance multiple transactions happening simultaneously, often on tight deadlines.

  • Attention to detail, a sense of passion to support Intercom’s business and the versatility and confidence to take on challenges that are presented to you. 

Bonus skills & attributes 🙌 

  • You anticipate the needs of others and work to create an environment of open and honest two-way communications, always ensuring that Intercom’s values are communicated and instilled in the process. 

  • You are able to immerse and assimilate into Intercom’s culture quickly by understanding our business and customers, by quickly learning what matters most, and by building deep relationships with all levels and offices within the company. 

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

 

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