The way businesses talk to people online is broken. Intercom is fixing it.

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

Join a high-performing Information Security group, responsible for ensuring Intercom remains secure & trusted for more than 25,000 businesses. As a Technical Program Manager you will help drive teams across the business to keep our Corporate and Product Email Deliverability healthy.

This is a great opportunity to own and execute a program of work that spans multiple engineering, sales and marketing teams and that has a highly visible and long-lasting impact across the company.

If you are experienced in technology process management or technology service management, this could be an opportunity to bring some operational and executional rigor to an important initiative in a business that is scaling at incredible speed. If you also have a background in email deliverability, this role is an opportunity to expand the scope of your experience into a truly agile, cutting edge, cloud environment.

What will I be doing? 🚀

  • You will help define, execute and govern our Email Deliverability program and be responsible for driving improvements in this area, in partnership with leaders of engineering, sales and marketing teams, engineering managers, technical program managers & engineers.

  • You will craft well-understood program goals, milestones and outcomes and act as the primary point of contact for associated questions and requests.

  • You will create and communicate engaging program status updates across the organisation and the business.

  • You will represent the Information Security group in successfully influencing teams and organizations across the company to contribute towards the success of your program goals.

  • Some examples of the types of work you will do:

    • Working with stakeholders across the business to define and align on email deliverability goals and metrics.

    • Drive email deliverability best practices, make sure they are understood and bought in by stakeholders.

    • Create a mechanism by which deliverability risks can be tracked with their SLAs defined, drive the quarterly risks review and make sure they are used as inputs for roadmap goals.

    • Manage stakeholders during deliverability incidents and systematically share and make sure we apply key learnings to avoid repeat incidents while raising the bar baseline across the business.

What skills do I need? 📖

Primarily, you need to have a technical background and proven experience delivering cross organizational email deliverability projects end-to-end.

  • You also need to have a hunger for problem solving and an interest in staying current and learning more about email deliverability.

  • You should possess great communication skills, the ability to challenge assumptions, present with impact and get people excited to solve the problems you’re working on.

  • You must be able to create high quality program deliverables including, strategies, project plans and clear and engaging communications on progress towards our goals.

  • You can occasionally do technical dive deeps in collaboration with engineers, analysts and product managers at all levels across the company

  • Experience working with cloud computing environments and business-critical infrastructure and services is a definite plus, but is not essential.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

  • Open vacation policy and flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Apply for this Job

* Required