Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

You’ll have an exciting opportunity to influence the trajectory of Intercom's overall business, work in a global Sales and Support Operations organization, partner with our senior sales and take on an operating role with an exciting and fast-growing company that aims to fundamentally change the way companies interact with their customers.
As the Sales Operations Sr./Analyst you will help drive excellence in our sales process. You will help define & improve sales processes, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way.
We’re looking for a proactive, independent thinker with deep analytical skills, coupled with the ability to work in a structured manner to thrive in ambiguity. You are not afraid to roll up your sleeves, dig into massive sets of information, and create solutions to problems that have never been tackled before.

What will I be doing? 🚀

  • Partner closely with senior leadership to develop actionable, measurable projects that accelerate sales growth and improve sales processes and operations.

  • Advise on new business growth strategy, conversion rates, account and territory assignments, approach problems analytically to come to data driven resolutions.

  • Gather requirements and project manage changes to our sales technology that result in improvements in SDR and Sales Rep productivity

  • Support weekly and monthly reporting and forecasting for the sales organization focused on but not limited to lead metrics, pipeline reports, conversion rates, existing business trends that will materially impact the company’s growth trajectory  

  • Establish strong working relationships with sales leadership, marketing and finance to improve overall operations and how the company goes to market.

What skills do I need? 📖

  • Strong analytical, conceptual and problem-solving abilities

  • Quick learner with the ability to solve problems independently or with little guidance

  • Willing to work in a highly demanding and results-oriented team environment

  • Proficiency in Microsoft Excel

  • Comfort, and preferably experience, with working with many sales related tools including SFDC

  • 2+ years experience in Sales Operations and/or an analytics role (management consulting or investment banking)

  • Bachelor’s degree

Bonus skills & attributes 🙌

  • Exceptionally strong communication skills, including experience effectively communicating with senior management

  • Background working in high-growth, performance-focused environments

  • Experience with, Tableau and SQL is a plus

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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