The world’s first customer platform helping internet businesses accelerate growth☝️

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? 🤔

Our team helps new customers see success with Intercom through targeted messages and educational content. We'd love you to help us take this to the next level.

What will I be doing? 🚀

You’ll work closely with our product, sales and marketing teams to acheive key company goals. You'll create, update and deliver educational screencasts about our products. These will be seen thousands of times a month by our users. You’ll also design and present live webinars about Intercom, and be responsible for the highly targeted messaging campaigns through which our onboarding content is delivered.
This is a fantastic opportunity for someone who wants to not only adapt to our production process, but also raise our bar by bringing new skills and creativity to the process.

What skills do I need? 📖

  • You have 1+ years experience in e-learning, content production, marketing, design or similar
  • You have experience editing video/screencasts, and you’ve got examples you’re proud of to show us
  • You have a talent for simplifying and explaining abstract concepts
  • You’re a great communicator and storyteller. We care deeply about this one.
  • You write clearly, succinctly and with empathy.
  • Your creativity, visual design skills, and attention to detail all shine through in the presentations, videos, and screencasts you create. You have experience with Adobe Photoshop or similar, with a willingness to learn more.

Bonus skills & attributes 🙌

  • You’ve created digital course materials before.
  • You have experience with marketing email or messaging campaigns.
  • You’ve delivered lectures or training.
  • You’ve partnered closely with marketing, product management or engineering teams before.
  • You’ve done voice-overs (or spoken on tv/radio), and have examples to show us. 

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
  • Mindfulness and Mental Health Programme
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • We also offer generous relocation assistance for certain roles for people joining us from overseas

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! 

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