Intercom is creatively fixing... 🛠️

Intercom is creatively fixing how internet businesses connect with customers for more human conversation. Our teams are ambitious and humble –  learning, solving and celebrating together. We’re one of the fastest growing tech companies:

  • 400+ employees worldwide
  • $1M to $50M Annual Recurring Revenue in 3 years 
  • 25,000+ customers
  • 1,000 new customers monthly

Whether you build, market, sell or support product, we want you to make your mark with us.   

What's the opportunity? 🤔

We’re looking for an experienced program manager to join our relatively new program management team in Dublin. This team drives the end-to-end delivery of Intercom’s strategic company goals. You’ll partner with company leaders, product managers and product marketing managers to driving complex, large-scale programs across all R&D and go to market teams. You’ll make Intercom R&D operationally excellent by working with every discipline, implementing and improving how we work.

What will I be doing? 🚀

  • Partner with directors, product managers and product marketing managers to drive high visibility, strategic, cross functional programs of work to deliver Intercom’s company goals
  • Identify and track key milestones to get programs delivered
  • Clearly and accurately communicate program status, issues, dependencies and risks to leadership and other program stakeholders
  • Proactively identify program risks, manage and escalate where appropriate, working with leadership stakeholders to keep programs moving and on track
  • Facilitate decision-making by identifying key stakeholders and surfacing the required information to make critical decisions
  • Be a voice of authority when it comes to how we work, and be able to communicate it clearly across all disciplines

What skills do I need? 📖

  • You have 5+ years of program management experience in either product, design, agency or web with a focus on large, complex, multi-location programs or projects (preferably within the technology sector)
  • You have a strong understanding of product and design and ideally have worked with design or product teams
  • You’re an excellent self-starter with a track record of seamless execution on complex projects with minimal guidance
  • You have strong facilitation and stakeholder management skills and are comfortable working side-by-side with company leaders

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve breakfast, lunch, and dinner every weekday! There are also snacks and drinks on tap to keep you topped up
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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