The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What’s the challenge? 🤔

The People Operations team is looking to hire our first People Development Specialist for our SF office! You will help build and scale a program that focuses on individual development, strengthening our leadership and creating a culture of learning and development. It is an exciting opportunity to be an integral part of a new team focused on inspiring the trajectory of our growing, global workforce.

What will I be doing? 🚀

  • Partner with the People Operations team to help design, build and implement learning, development and training programs for all stages of an employee’s life at Intercom including professional growth, effective management programs, and company-wide initiatives to empower and embed our culture
  • Work closely with the Manager of People Development and partners within People Ops to understand ongoing needs and strive for continuous improvement and upgrades in training program effectiveness
  • Partner and support organization leaders to implement innovative training solutions (e.g., classroom, e-learning, and social networking tools), that address organizational skills gaps and enable successful achievement of business objectives and continuous learning
  • Own key responsibility areas in the company training plan including managing several vendor relationships locally in San Francisco, managing the San Francisco & Chicago training schedule and program evaluation
  • Help drive inclusion programs globally to help enhance our culture
  • Partner with the People Operations and Recruiting teams to onboard and train new employees
  • Partner with the People Operations team to assess and measure employee engagement

What skills do I need? 📖

  • 4+ years experience in a learning and development role; experience in a technology startup environment is highly desired
  • Have a growth mindset to help enhance our culture
  • Passionate about personal development, training, learning and seeing individuals develop to their fullest potential
  • Experience developing, managing and facilitating relevant programs, curriculum and materials and experience designing a thoughtful and impactful training and development program
  • Have some experience in the design and facilitation of soft skills training, psychometrics qualifications are an advantage
  • Have the ability to effectively communicate with all levels of employees, in small and large settings, on a variety of professional development content areas
  • Understand how projects support training and business goals, ensuring that initiatives align with the training vision, strategy, and implementation requirements to drive results in a performance-based learning culture
  • Have strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment, and exceptional independent problem-solving skills
  • You have high attention to detail & quality
  • You thrive in a fast-paced environment

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!

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