The world’s first customer platform helping internet businesses accelerate growth☝️

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? 🤔

Intercom is on a mission to make internet business personal. The Messenger is critical to our efforts and is moving from Dublin to San Francisco. We’re looking for someone who has experience in the messaging space and a lot of big ideas about how we can improve online business for small businesses around the globe with Messenger. You will be responsible for everything Messenger, from adoption to use. You’ll change the end-to-end experiences inside our apps and on our marketing pages to achieve this. Prepare to drive the discovery, definition, and execution of experiences on web and mobile, lead go-to-market plans, and move your metrics!

What will I be doing? 🚀

  • Develop product strategy, roadmap, and requirements with a cross-functional team of engineers, designers, product marketing, and customer support partners
  • Collaborate with a team of fantastic engineers & designers to ship workflows that make online businesses more personal and successful worldwide. Create and own your success metrics
  • Communicate frequently and clearly with other teams and leaders
  • Ruthlessly prioritize your team’s backlog and work across teams to drive work that helps us achieve our vision

What skills do I need? 📖

  • 4+ years of product management experience shipping B2C software
  • Strong analytical skills paired with a data-informed mindset
  • Experience partnering with engineering and design teams to define, build, and maintain products which are critical to growth, engagement, and retention
  • Deep customer empathy and curiosity
  • Passion for solving problems (large and small.) You bring a design thinking mindset
  • Great track record of working with engineering and design teams: people want to work with you again
  • Outstanding written and verbal communication
  • Self-aware with a strong desire to learn and continuously improve
  • Capable of decomposing a big vision into bite-size milestones
  • Messaging experience preferred

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!

 

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