Intercare Therapy, Inc. (ICT) provides evidence‐based behavior and speech therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families. 

As an organization, we strive to be:

  • The employer of choice for behavior analysts, by providing a long term career opportunity, supportive organizational culture, and fulfilling individualized professional experience
  • The preferred service provider to our clients and funding sources, providing high quality clinical practice and customer service 

As an ICT team member, you will gain firsthand experience working to ensure our regular and on‐going commitment to evidence‐based practices. Unique benefits of working at ICT include opportunities to participate in major organizational initiatives, including but not limited to:

  • Training: Developing and conducting clinical training programs for the clinical team, utilizing the train‐the‐trainer model for further development of both clinical and staff management skills
  • Clinical Compliance: Setting clinical compliance and treatment integrity standards and ensuring their proper execution and enforcement by improving oversight systems and protocols
  • Entrepreneurial/Organizational Development: Leadership opportunities to launch new contracts, service lines in existing markets, and/or service locations in new territories
  • Research: Participating in research projects and related professional presentations, and regular peer reviews with a BCBA‐D 

Job Description

The Clinical Director oversees the staff and clients within a geographically defined area and/or specific service line, and contributes clinical knowledge, team leadership, feedback and insight to support the success of four customer groups:

  • Organization: Promote our brand, reputation, culture and business results
  • Funding Sources: Ensure quick service of new referrals, impact on client progress and compliance with funding source requirements
  • Assigned Staff: Support individualized professional development and success, as appropriate for their level of experience and stage in clinical progression
  • Assigned Clients: Sustain high quality clinical practice, impactful client progress, excellent customer service and support from all team members 

The impact of the daily work of the Clinical Director optimizes these business results:

  • Client Progress & Customer Satisfaction timely launch of services with highly trained staff focused on quality clinical programming and efficacy
  • Employee Satisfaction & Retention minimizing turnover, recruiting, and training costs, and maximizing success and professional development of the clinical team
  • Revenue & Profit resulting from utilization of contracted hours and above business results 

This position reports to President and Chief Operating Officer (President/COO)

This position may require driving 30 to 60 (or more) miles a day when conducting quality control, supervision and consultation in the field, as well as occasional travel outside of regular business hours to serve as a company representative at conferences (internal and industry) and in new markets in development. 

Primary Responsibilities:

  • Directly manage the Clinical Supervisors (BCBAs) across the territory
  • Manage consistent delivery of training (new hire training, supervisor, and BCBA)
  • Manage consistent delivery of clinical practice across the OC and SD territories
    • Clinical support to both Orange County and San Diego offices
    • Initial focus on OC territory, with travel to the San Diego office(s) weekly for team meetings and clinical program oversight
  • Support launch of clinical services in new territories
  • Manage productivity of territories: utilization, growth, and additional regional metrics to be determined
  • Review reports from Clinical Supervisors for approval for funding source submission
  • Oversee and manage caseload planning and scheduling for the territory
  • Manage effectiveness of delivery of company initiatives and policies
  • Participate in recruiting and interview process for Program Managers and Clinical Supervisors (BCBA), and ensure effective coverage to conduct interviews to manage aggressive hiring and growth
  • Manage the process of clinical onboarding, off boarding, and transitions
  • Provide field coverage and/or conduct assessments, if needed to support regional operations
  • Facilitate adaptations clinical team structure to best support company initiatives
  • Support clinical and training initiatives to ensure data and reporting systems are clinically appropriate, efficiently utilized, and compliant with ICT and BCBA standards
  • Ensure enforcement of ICT policies and those of funding source, industry, state, and federal regulations within the territory
  • Ongoing communication to alleviate any high level issues with the families, funding sources, and staff
  • Represent company effectively at industry events, with funding sources and families 

Job Skills:

  • Excellent ABA and clinical skills
  • Excellent written and spoken communication: Clear language, accurate grammar and spelling
  • Excellent time management skills: billable vs non‐billable, onsite/direct vs offsite/indirect hours
  • Excellent relationship management skills, customer service orientation, collaboration and team player attitude with all Customers (colleagues, client families and funding sources)
  • Adaptability/Flexibility with case, staff, and organizational transitions
  • Give and receive constructive feedback 

Required Experience and Credentials:

  • Master’s Degree or PhD completed
  • BCBA certified
  • 4+ years of BCBA experience
  • 4+ years of supervisory/managerial experience

 Intercare Therapy supports a diverse workforce and is an Equal Opportunity Employer. 

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