Location: This position is fully remote in the USA and Canada. 

POSITION OVERVIEW

The Director Global Services, ESG is a critical role for the continued development of Intelex. The role is a strategic role to expedite the growth of our class-leading environmental compliance and ESG delivery Services practice. The role is global in nature with teams in the US and UK. Delivery on target and managing a team of managers to that target are key competencies for the successful applicant.

RESPONSIBILITIES AND DELIVERABLES

 

Project Pre-Sales Responsibilities

 

  • Conduct careful and timely reviews of all services estimates with the goal to review overall

accuracy and reduce non-billable service time.

  • Provided guidance on the translation of client requirements and services estimates into a

statement of work (SOW) or services proposal that will meet client’s overall business

objectives/solution requirements/cost & timeline objectives and minimize risk to Intelex.

  • As appropriate, participates in onsite or remote pre-sales presentations with members of the

Acquisition or Customer Success team.

 

Project Implementation Delivery Responsibilities.

 

  • Provides strategic leadership on system implementations (full project lifecycle).
  • Facilitates project hand-off/client hand-off meetings between Acquisition/Customer Success,

Solution Management and Customer Engagement for customer implementations.

  • Align project requirements to resource competencies and establish the appropriate Intelex

Project Team.

  • Supports Managers (Sr.) Project Managers, (Sr.) Solution Architects and (Sr.) Consultants to develop and execute on project plans that align to the requirements and effort of client solutions.
  • Ensures GS implementation methodology is followed and enforces project standards.
  • Ensures that projects are delivered within the triple constraint parameters.
  • Minimizes project exposure and risk by instituting proactive Risk Management strategies.
  • Responsible for communicating project progress through regular Executive Steering Committee

meetings where appropriate.

  • Acts as the primary Intelex Escalation point for ESG practice. Collaborate with other Intelex

departments in the resolution of client issues/escalations.

  • Resolves and/or escalates issues in a timely fashion.
  • Effectively close out projects with an objective of securing positive client testimonials and

conducting formal lessons learned activities with an objective of improving our implementation

methodology and skills in other implementation resources.

  • Continually seek opportunities to increase client satisfaction and deepen client relationships.
  • Responsible for people management activities including recruitment, onboarding, setting

expectations, performance management, coaching and mentoring for managers.

  • Responsible for the development of front line managers and their competency to lead teams

 

 

ESG Practice Operational Leadership

 

  • Responsible for project revenue, margins, bill rates and utilization.
  • Responsible for services revenue forecasting and resource forecasting.
  • Responsible for internal vs external service delivery model decisions and margin maintenance
  • Manage capacity planning for the team in order to identify additional headcount requirements

and proactively support Managers on project resourcing.

  • Identifies business development and "add-on" software sales opportunities.
  • Resolves and/or escalates issues in a timely fashion. Effectively utilizes each team member to

his/her fullest potential.

  • Contributes towards the continual improvement of our service delivery models (Identifies and

seeks to improve best practice implementation strategies).

 

Team/People Management

 

  • Responsible for forecasting required resources required to meet project demand and practice

revenue targets.

  • Responsible for recruitment, interviewing and candidate selection process.
  • Assists in the training and development of Growth Delivery Managers and Consultants.
  • Conducts quarterly and annual performance appraisals with direct reports.

We may need to make responsible changes to these duties as necessary, to achieve our organizational

objectives.

ORGANIZATIONAL ALIGNMENT

Reports to the VP, Environmental and Sustainability

QUALIFICATIONS

SKILLS & WORK TRAITS

  • Strategic Thinker and Planner who strives to meet and exceed the corporate objectives
  • Excellent communication skills
  • Able to influence and present in a story-telling manner
  • Ability to lead a high-performing team to ensure that departmental and corporate objectives are achieved.
  • A proven track record of delivering aggressive business objectives in a fast-paced, changing environment.
  • Excellent written, oral communication and interpersonal skills to engage with various stakeholders
  • A comfort level with ambiguity and the ability to thrive in a dynamic environment
  • Intellectual curiosity, self-motivated and a love of problem-solving
  • An attention to detail with a focus on results and bias for action
  • Not afraid to get hands dirty and a team player

 

 

Technical Competencies

  • Deep knowledge of global service delivery marketplace
  • Excellent understanding of the product development life-cycle process and methodologies
  • Strong analytical and technical skills combined with business acumen
  • Superior analytical skills using data to make fact-based decisions. Statistical experience an asset.

Experience

  • At least 10 years of experience in progressively responsible Leadership roles within the software technologies industry.
  • Experience in Environmental Compliance, Carbon Accounting and Energy Management considered an asset
  • Prior experience working in an entrepreneurial environment, where your judgement and strategic thinking were key to success
  • Experience with development and implementation of product, marketing and sales strategy
  • Experience working with a software product or SaaS organization preferred
  • Experience working within an Agile development environment preferred
  • Track record of delivering highly scaled products and teams
  • Interest in Technology industry or industry experience in high tech an asset

EDUCATION

Completed post-secondary education in Sciences or Engineering or equivalent experience

Other Requirements

  • Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

Company Overview

With more than 1,300 clients and 1.6 million users, Intelex Technologies ULC. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001) and regulatory requirements. Intelex is one of North America’s fastest-growing tech companies who has recently been recognized as a Great Place to Work for over 7 years, Best Workplace in Technology, Best Workplace for Millennials and Canadian HR Team for fewer than 500 employees and has been recipient of Waterstone’s Most Admired Corporate Cultures award, and Deloitte’s Best Managed Companies award. For more information, visit https://www.intelex.com/careers or see what our employees are saying by following our #ProudIntelexian hashtag.

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Intelex Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.