Location: This position is fully remote in the USA and Canada. 

POSITION OVERVIEW

The Director Global Services, ESG is a critical role for the continued development of Intelex. The role is a strategic role to expedite the growth of our class-leading environmental compliance and ESG delivery Services practice. The role is global in nature with teams in the US and UK. Delivery on target and managing a team of managers to that target are key competencies for the successful applicant.

RESPONSIBILITIES AND DELIVERABLES

 

Project Pre-Sales Responsibilities

 

  • Conduct careful and timely reviews of all services estimates with the goal to review overall

accuracy and reduce non-billable service time.

  • Provided guidance on the translation of client requirements and services estimates into a

statement of work (SOW) or services proposal that will meet client’s overall business

objectives/solution requirements/cost & timeline objectives and minimize risk to Intelex.

  • As appropriate, participates in onsite or remote pre-sales presentations with members of the

Acquisition or Customer Success team.

 

Project Implementation Delivery Responsibilities.

 

  • Provides strategic leadership on system implementations (full project lifecycle).
  • Facilitates project hand-off/client hand-off meetings between Acquisition/Customer Success,

Solution Management and Customer Engagement for customer implementations.

  • Align project requirements to resource competencies and establish the appropriate Intelex

Project Team.

  • Supports Managers (Sr.) Project Managers, (Sr.) Solution Architects and (Sr.) Consultants to develop and execute on project plans that align to the requirements and effort of client solutions.
  • Ensures GS implementation methodology is followed and enforces project standards.
  • Ensures that projects are delivered within the triple constraint parameters.
  • Minimizes project exposure and risk by instituting proactive Risk Management strategies.
  • Responsible for communicating project progress through regular Executive Steering Committee

meetings where appropriate.

  • Acts as the primary Intelex Escalation point for ESG practice. Collaborate with other Intelex

departments in the resolution of client issues/escalations.

  • Resolves and/or escalates issues in a timely fashion.
  • Effectively close out projects with an objective of securing positive client testimonials and

conducting formal lessons learned activities with an objective of improving our implementation

methodology and skills in other implementation resources.

  • Continually seek opportunities to increase client satisfaction and deepen client relationships.
  • Responsible for people management activities including recruitment, onboarding, setting

expectations, performance management, coaching and mentoring for managers.

  • Responsible for the development of front line managers and their competency to lead teams

 

 

ESG Practice Operational Leadership

 

  • Responsible for project revenue, margins, bill rates and utilization.
  • Responsible for services revenue forecasting and resource forecasting.
  • Responsible for internal vs external service delivery model decisions and margin maintenance
  • Manage capacity planning for the team in order to identify additional headcount requirements

and proactively support Managers on project resourcing.

  • Identifies business development and "add-on" software sales opportunities.
  • Resolves and/or escalates issues in a timely fashion. Effectively utilizes each team member to

his/her fullest potential.

  • Contributes towards the continual improvement of our service delivery models (Identifies and

seeks to improve best practice implementation strategies).

 

Team/People Management

 

  • Responsible for forecasting required resources required to meet project demand and practice

revenue targets.

  • Responsible for recruitment, interviewing and candidate selection process.
  • Assists in the training and development of Growth Delivery Managers and Consultants.
  • Conducts quarterly and annual performance appraisals with direct reports.

We may need to make responsible changes to these duties as necessary, to achieve our organizational

objectives.

ORGANIZATIONAL ALIGNMENT

Reports to the VP, Environmental and Sustainability

QUALIFICATIONS

SKILLS & WORK TRAITS

  • Strategic Thinker and Planner who strives to meet and exceed the corporate objectives
  • Excellent communication skills
  • Able to influence and present in a story-telling manner
  • Ability to lead a high-performing team to ensure that departmental and corporate objectives are achieved.
  • A proven track record of delivering aggressive business objectives in a fast-paced, changing environment.
  • Excellent written, oral communication and interpersonal skills to engage with various stakeholders
  • A comfort level with ambiguity and the ability to thrive in a dynamic environment
  • Intellectual curiosity, self-motivated and a love of problem-solving
  • An attention to detail with a focus on results and bias for action
  • Not afraid to get hands dirty and a team player

 

 

Technical Competencies

  • Deep knowledge of global service delivery marketplace
  • Excellent understanding of the product development life-cycle process and methodologies
  • Strong analytical and technical skills combined with business acumen
  • Superior analytical skills using data to make fact-based decisions. Statistical experience an asset.

Experience

  • At least 10 years of experience in progressively responsible Leadership roles within the software technologies industry.
  • Experience in Environmental Compliance, Carbon Accounting and Energy Management considered an asset
  • Prior experience working in an entrepreneurial environment, where your judgement and strategic thinking were key to success
  • Experience with development and implementation of product, marketing and sales strategy
  • Experience working with a software product or SaaS organization preferred
  • Experience working within an Agile development environment preferred
  • Track record of delivering highly scaled products and teams
  • Interest in Technology industry or industry experience in high tech an asset

EDUCATION

Completed post-secondary education in Sciences or Engineering or equivalent experience

Other Requirements

  • Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

Company Overview

With more than 1,300 clients and 1.6 million users, Intelex Technologies ULC. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001) and regulatory requirements. Intelex is one of North America’s fastest-growing tech companies who has recently been recognized as a Great Place to Work for over 7 years, Best Workplace in Technology, Best Workplace for Millennials and Canadian HR Team for fewer than 500 employees and has been recipient of Waterstone’s Most Admired Corporate Cultures award, and Deloitte’s Best Managed Companies award. For more information, visit https://www.intelex.com/careers or see what our employees are saying by following our #ProudIntelexian hashtag.

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