Revenue Operations Specialist (Sales Support/ Admin Professional)

Location: Greater Toronto Area or Remote (Canada)

Position Overview

The Revenue Operations Specialist is responsible for supporting and building strong operational infrastructure to support Intelex’s rapidly growing and ever evolving customer focused processes. This is a highly collaborative role and works closely with Sales, Customer Success, Global Services, Finance and Legal.

Responsibilities and Deliverables

  • Support a centralized, cross-functional team that plays a part in facilitating sales deals (specifically complex ones) in collaboration and with involvement from other depts (Deal Desk function)
  • Support in contract management by ensuring compliance with the T&Cs and support with the negotiation of commercial terms, ensuring accuracy and quality of signed quotes and agreements for the purpose of maximizing financial and operational performance and minimizing risk
  • Assist in creating quotes in the CRM as well as custom paperwork and lead initiatives to automate and streamline these processes and improve efficiency and effectiveness
  • Field inquiries and act as the steward of information and resources
  • Ensure that key policies, processes, and methodologies issued or supported by the Revenue Operations group are independently documented, implemented, and adhered to
  • Assist with special projects to improve the effectiveness of the sales organization

Organizational Alignment

  • Reports to the Manager, Revenue Operations

Qualifications

Skills & Work Traits

Required

  • Strong attention to detail
  • A multi-tasker and self-starter who thinks on their feet and works well in a fast-paced, changing environment
  • Strong problem-solving skills
  • Demonstrated ability to think critically and plan logically
  • Ability to prioritize and reprioritize tasks to adapt to evolving requirements
  • Strong verbal and written communication skills
  • Ability to work independently and with minimal supervision
  • Capacity to get things done quickly, with a strong sense of urgency and meet tight timelines

 

Preferred

  • Ability to maintain strategic relationships with various internal stakeholders
  • Ability to challenge status quo
  • Ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle uncertainty

 

Technical Competencies

Required

  • Proficient in Microsoft Office, including Outlook, MS Teams, PowerPoint, Word, Excel, PDF editor

Preferred

  • Working knowledge of Salesforce.com or other CRMs

 

Experience

Required

  • 2+ year’s experience in a sales or legal operations role or in a position with transferrable skillset

Preferred

  • Previous Experience in a SaaS company (P)

 

Education

  • Bachelor’s Degree in related discipline or previous experience in a similar role

Company Overview

With more than 1000 clients and one million users, Intelex Technologies Inc. is a global leader in Environmental, Health, Safety (EHS) and Quality management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of Canada’s Most Admired Corporate Culture, Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit www.intelex.com  

 

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