Position Overview

As part of the Rapid Deployment Division of Global Services, the Technical Consultant participates in technical phases of our Global Services client software implementation.  The Technical Consultant also leads Transition, Migration and Consulting on Demand engagements.

Responsibilities and Deliverables

Implementation Activities

  • Maintain, support, and install Intelex software
  • Work with various Intelex departments and clients to provide software solutions
  • Interface/Integration design and support
  • Train clients on technical aspects of the software solution and associated environment
  • Work with clients to setup SSO with active directory authentication
  • Support System Integration and Client Testing
  • Understand product release and patch process, planning potential client impact accordingly
  • Lead Transition, Migration and Consulting on Demand engagements
  • Document best practices and standard operating procedures for technical aspects of a software deployment
  • Other duties as assigned by the Department Manager

 Operations

  • Ensures the timely submission of time and expense reports
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Contributes towards the continual improvement of our service delivery models and best practices
  • Contributes to and participates in new employee onboarding plan and supports the development of professional services skills across GS
  • May assist in the development of new project scopes and estimates

Organizational Alignment

  • Reports to the Manager, Technical Consulting

Qualifications

Skills & Work Traits

  • History of demonstrated success in driving and delivering successful customer projects
  • Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client
  • Strong interpersonal and communication skills, with the ability to present in a group setting
  • Experience building internal and external relationships and mitigating past difficult personalities or situations
  • Self-motivated to develop and maintain skill set and product knowledge
  • Professional self-starter, able to work collaboratively with others
  • Prior experience working in an environment where time management and tracking was required, considered an asset

Technical Competencies

  • Prior experience with Salesforce, JavaScript, MS Office, MS Project, MS Visio, Google Documents suite, and SnagIt
  • Comprehensive grasp of enterprise application requirements / architecture

Experience

  • 2-3 years consulting experience in a client-facing, software delivery environment
  • Knowledge of Environmental, Health & Safety and/or Quality Management Systems, considered an asset

Education

  • Completed post-secondary education or equivalent experience

Other Requirements

  • Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

Company Overview

With more than 1,300 clients and 1.6 million users, Intelex Technologies Inc. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001) and regulatory requirements. Intelex is one of North America’s fastest-growing tech companies who has recently been recognized as a Great Place to Work for over 7 years, Best Workplace in Technology, Best Workplace for Millennials and Canadian HR Team for fewer than 500 employees and has been recipient of Waterstone’s Most Admired Corporate Cultures award, and Deloitte’s Best Managed Companies award. For more information, visit https://www.intelex.com/careers or see what our employees are saying by following our #ProudIntelexian hashtag.

Apply for this Job

* Required

File   X
File   X