At InStride, it’s simple. 

We believe the more you invest in your people, the more skilled they become, and the better your organization performs. 

Our mission to bring career-aligned, debt-free education to employers and their workforce has created pathways for our Learners to accelerate their careers with 2,800+ learning options. 

Our teams are tied together by a recognition of how impactful education can be for one’s career, livelihood and community. Our commitment to the success of our Learners is what drives us. To get a better feel for our culture, watch more here.

Candidates must be located in one of the following states to be considered eligible for employment: AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, MD, MI, MO, NC, NH, NJ, NV, NY, OH, OR, TX, VA, WA, WI. 

What we're looking for:

InStride is currently seeking a highly motivated and driven Sr. Corporate Partner Success Specialist to support the team developing partner relationships and growth strategy, delivering on annual targets and retention/impact objectives, identifying expansion opportunities and improving overall client happiness. 

Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners (focusing at the outset on signing and satisfying the operational needs of franchise operators and their employees from one large corporate partner) and working closely with cross-functional teams across InStride and our academic network. We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the Senior Manager, Customer Success.

Skills we’d love to see you show off:

  • Customer prioritization: Customer-first mentality with a passion for building and nurturing lasting relationships both internally and externally
  • Strategic and operational judgment: Excellent independent judgment. Ability to consider and evaluate different courses of action, and make informed decisions in the best interests of the company
  • Creative problem solving: Creative problem-solver that can envision and articulate solutions to complex and evolving customer issues and identify opportunities for improvement
  • Communication expertise: Demonstrate outstanding interpersonal, verbal and written communication skills, with a consistently professional demeanor
  • Outcome-focused: Committed to results, combining with a bias for speed and action with a high level of analytic accuracy and attention to detail

How you will create impact :

Relationship Management: 

  • Serve as the primary point of contact and account owner for franchise operators at one large corporate partner. 
  • Provide your franchisee clients with valued partnership and thought leadership.
  • Develop and lead key client initiatives across your partner’s organization and drive strategic engagement with them. 
  • Work with Senior Manager, Partner Success on partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship. 
  • Find opportunities for franchise operators to act as advocates (e.g. testimonials, case studies, interviews).
  • Track, analyze and communicate key success metrics to develop and execute against goals internally and with our franchisee partners. 
  • Deliver and communicate return on investment for franchise operators throughout the customer lifecycle.

Operational Excellence: 

  • Establish and lead a cadence of ongoing syncs with franchise operators. Support the delivery of regular business reviews with corporate partner leadership to evaluate success and align on upcoming opportunities. 
  • Understand partner outcomes by communicating with franchise operators, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback. 
  • Support the CPSM in providing up-to-date corporate partner information in Salesforce and other sources of documentation. 
  • Build presentation materials for various internal and external meetings.

Learner Experience & Success: 

  • Develop subject matter expertise on the end-to-end experience of our learners, identifying potential barriers, challenges and opportunities.
  • Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support. 
  • Collect and synthesize significant feedback to advise on decision-making and product strategy.

We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit.

Target base compensation amount for this role outlined below. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts shown below.
$70,000—$85,000 USD

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!

Benefits @ InStride 

As an organization that champions investing in people, it’s critical we walk the talk. That’s why every InStride employee is eligible to enroll in 3,100+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to all employees starting Day 1. 

This role is also eligible for the following benefits:

  • 401(k) plan with company match 
  • Flexible vacation policy
  • Paid family leave
  • Best-in-class health care benefits
  • And more!

InStride Diversity and Inclusion Statement

At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

If you have a disability or special need that requires accommodation, please let your recruiter know. 

Policies & Disclosure 

Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.

 For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com.

About InStride

InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: https://www.instride.com/

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