In the spirit of Going Far, Together, the Shopper Operations team is dedicated to developing programs that give our shoppers opportunities to learn, get recognized, and connect with one another. Our goal to build a strong support network that fosters a sense of community, pride, and work satisfaction to the tens of thousands of shoppers working on our platform.

 

As a Shopper Operations Shopper Community Associate your role will include: 

  • Staying in touch with shopper needs and sentiment to support a variety of programs with the perspective of Instacart shoppers
  • Identifying opportunities to improve the shopper experience
  • Supporting a variety of programs to provide the perspective of Instacart shoppers
  • Delivering regular, weekly updates that provide the context, data, risks/ issues and recommended actions to address shopper concerns with the general experience, new pilots and/or bugs
  • Oversee and support the moderation of posts, responses, and discussions in the shopper virtual community
  • Support and coordinate on-the-ground efforts to support shoppers through change collect feedback

 

To succeed in this role you will need:

  • 3+ years experience in retail or customer service industries 
  • Strong written & verbal communication with the ability to express complex topics clearly and easily to a variety of audiences
  • Excellent attention to detail & organizational skills
  • Ability to support multiple projects simultaneously and prioritize responsibilities
  • Be solution-oriented
  • Comfort working both independently and collaboratively
  • Exhibit the willingness to take initiative and be action-oriented  
  • An interest in working in a fast-growing, fast-paced environment with changing responsibilities
  • A willingness to lend a helping hand wherever it’s needed
  • Be available to attend meetings, meet deadlines and deliverables each week even when remote

Weekly role breakdown:

  • 15 hrs - review and compile social sentiment
  • 10 hrs - moderate virtual community 
  • 5 hrs - provide feedback on various Shopper Ops and Ops programs - including Lessons, Change Management, Recognition and others
  • 5 hrs - team meetings, syncs, and personal development

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