Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.

We are seeking an organized, analytical, and highly motivated individual to join Instacart’s Trust & Safety organization, focusing initially on fraud-related activity (Customer + Shopper). The team takes data-driven, customer-first approaches to identifying patterns fraudulent-related activity on the platform, while implementing effective countermeasures to prevent and mitigate at scale. The ideal candidate has a knack for uncovering unusual patterns and is passionate about investigating further to identify the origin of the issue. In this role, you will need to make critical & sensitive decisions quickly, while maintaining strong attention to detail and effectively communicating with various stakeholders (Business Development, Product, Engineering, Finance, Field Operations, etc). It’s important to understand that you will be operating in a very dynamic environment which requires always having an eye towards improvement.

You will be responsible for architecting meaningful, easily-digestible, and actionable single 'sources of truth' and ad-hoc analyses related to our Trust & Safety org, with the ultimate goal of ensuring the highest level of quality of Safety, Security, Integrity, and Quality on the platform. You will be a driving force behind decisions related to our business, working with stakeholders across operations, product, engineering, and finance as we push to achieve our ambitious vision.

Want to learn more? Lettuce show you the way!

Your day to day…


The ideal candidate can leverage a combination of deep analytics skills and business acumen to identify, extract, and visualize opportunities across all areas of Trust & Safety, which can then be used to drive meaningful improvements across various segments of the company. Additionally, the ideal candidate possesses excellent time-management skills, the ability to communicate & present information effectively to business partners at all levels, and a deep-seeded passion for continuous improvement, data integrity, and scalable solutions.

  • Own data analysis and visualization as it relates to all areas of Trust & Safety; Fraud (customer + shopper), Platform Access, Critical escalations, etc, as well as the identification of potential root causes contributing to potential change(s) in metrics
  • Regularly communicate associated outcomes and insights to various stakeholders at all levels, including senior management to help guide strategic decisions for improvement
  • Develop dashboards, analytical frameworks, and detailed reporting models that provide reliable, easily-digestible insights to key stakeholders to help guide decisions around process, policy, systems, and service models
  • Develop a deep understanding of how each area of the business impacts the other, as well as the underlying correlations relating to key company metrics
  • Create automated reporting to ensure operations leaders are informed of variations and opportunities across geographies and teams
  • Analyze unstructured behavioral data to discover operational events and activities impacting fulfillment quality and customer, shopper, & retailer experience.
  • Fundamentally change the way our teams across North America think about exceptional performance and customer experiences through innovative, value-added data approaches and insights
  • Regularly collaborate with other analysts, subject matter experts, and decision makers to develop data-driven policies and models to improve overall fulfillment performance

What You Should Already Have

  • Minimum 4-7 years in an analytics, business intelligence/operations, investment banking, or related environment
  • Ability to write complex and performant queries in your dialect of SQL to extract data from our data warehouse (Hive or Presto experience a plus)
  • Experience with R, Python, and/or Julia (fluency in at least one language preferred)
  • Experience with analytical visualization tools such as Tableau, Looker, D3.js or similar tools
  • Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences.
  • Excellent teamwork skills and desire to help others learn
  • High level of accountability and ownership – driven and focused self-starter
  • Strategic mindset – ability to think ahead of where the company is at now
  • Understanding of A/B testing and other forms of statistical analysis using statistical packages similar to R, SAS, or Pandas

Bonus points:

  • Experience in a fraud or Trust & Safety-related field
  • Experience in advanced reporting tools such as R Shiny, Dash, or Bokeh
  • Advanced degree in statistics or other quantitative field
  • Data modeling, ETL and data pipeline development experience

Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn 

Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Apply for this Job

* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.