Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 300+ markets. We are laser focused on delivering groceries from your favorite stores right to your door! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.
This Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to deliver perfect orders every time.
We need motivated and experienced leaders to help us deliver a magical experience to our amazing customers. Join us!
Team Building (60%)
Welcome new team members
Train new and current shoppers
Encourage positive work environment
Lead by example!
Assist with In-Store Operations (30%)
Put our customers first by ensuring that orders are accurately and efficiently fulfilled
Communicate effectively with the Instacart Operations Team regarding store and shopper relations
Partner/Customer Communications (5%)
Maintain a strong and positive relationship with the management team at our partner stores through regular communication and feedback
Problem Solving (5%)
Act quickly and respond to store, shopper or customer issues
Brainstorm new process improvements
Customer service and retail experience (2+ years)
Experience working in diverse teams (1+ year)
Strong motivational and leadership skills
Ability to deliver customer service that exceeds customer needs
Effective interpersonal and communication skills; organization, planning, and prioritization skills
Qualified applicants must be able to do the following with or without a reasonable accommodation:
Lift up to 50 lbs regularly throughout shift
Remain standing or walking, including up and down stairs, during shift
Talented and collaborative coworkers who will both push and support you