Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.


The Product Operations Manager will work cross functionally to own change management being driven by product, drive feedback loops to support continuous improvement, and be the voice of our community which includes our customers, shoppers, and retailers.

Additionally, the role will gain a deep understanding of the operational areas that he or she works closely with to ensure the product organization understands and supports business needs.

Your day to day…

  • Establish and continuously improve processes that ensure our customers, shoppers, support, and operations teams are informed of and well-prepared for product-driven changes

  • Assure functional stakeholders are aligned on key objectives for product changes

  • Develop operational playbooks to implement on product strategy and manage complex projects through execution to excellence

  • Advise product teams on feasibility of initiatives throughout the entire product lifecycle

  • Create feedback channels that ensure problem areas are identified during testing and launch

  • Identify and track success metrics to measure project performance related to product changes

  • Surface key insights and make their impact obvious across the organization to support continuous improvement

  • Develop relationships with and maintain regular communications with key stakeholders throughout the organization

  • Effectively present insights and influence outcomes with key stakeholders at all levels to support meaningful impact to Instacart’s business (e.g., Product, Operations, Engineering, Legal, Executives and other cross-functional teams)

You have…

  • BA/BS degree with 7+ years of operations strategy, product management, business consulting, finance, or similar analytical roles

  • 5+ years of cross-functional project management and leadership experience

  • Excellent communication and presentation skills; a track record of successful engagement of both internal and external stakeholders

  • Ability to leverage data to inform and support critical decisions with 2+ years of experience of SQL and advanced querying skills

  • Previous experience working with and impacting user experience

  • Power user status in Microsoft Excel/Powerpoint or Google Sheets/Slides

  • Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment

  • Experience with and strong ability to formulate and present analyses and business cases to both technical and non-technical stakeholders

  • Ability to foster collaboration and facilitate teamwork

  • Highly motivated self-starter with a desire to grow and learn

  • Prior experience working with Customer Support data is a huge plus

  • Experience working at a consumer technology company highly desirable


Want to learn more? Lettuce show you the way!

Instacart is looking for a Product Operations Manager to join the Community Operations team. Our team works directly with Product Management, Engineering, Support, & Operations to ensure the products we release to our community are delightful & high quality.

Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn

Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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