Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 300+ US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 80% of US households —that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.

About This Role

We are a small team dedicated to delivering a frictionless experience to our users.  We believe in maximizing the potential for automation, and working cross-departmentally to create smooth processes that empower the people at Instacart to do their best work.  This is a high impact role, you will work directly with the Head of IT to implement our strategic goals and drive IT security projects related to the business.

What you’ll do

  • Develop processes for reviewing, testing, and improving practices within the team around security, automation, and issue response
  • Work with the IT and Security teams to drive better security practices across our applications and to provide training, documentation, and learning opportunities
  • Take ownership of complex IT systems infrastructure and services
  • Take responsibility for the quality, reliability and availability of our global IT network infrastructure
  • Lead and assist in cross-functional projects and deliver those projects on time and within guidelines
  • Proactively monitor systems, networks, and applications to provide input in improving the stability, security, efficiency, and scalability of systems
  • Work to segment controls and permissions within both existing and new services and applications
  • Support periodic security reviews for IT services and applications
  • Work as a final escalation point for the IT Support team

Who you are

  • You believe in automating and optimizing systems to create a frictionless experience for our users
  • You work cross-functionally with teams to better understand their needs and implement solutions that help them work better
  • You have experience with implementing and supporting enterprise technologies, including: Active Directory, MDM, SSO, MFA, Firewalls, VPN
  • You have deployed large scales systems across an organization
  • You have experience in configuration management, deployment, automation, applications, and security
  • You are great at communicating with all types of people and personalities
  • You love technology and delivering great and professional customer service
  • You have experience with one or more scripting/coding languages (Powershell, Bash, Python, etc.)

Benefits

  • Talented and collaborative team who will both push and support you
  • Market competitive salary, equity
  • Medical, dental, vision benefits and 401(k) retirement plan
  • Take what you need vacation (and we really mean it!)
  • 16 weeks maternity leave / 8 weeks paternity leave so you can truly bond with your child
  • Free lunch and dinner in the office; fully stocked kitchen and snack pantry
  • Complimentary Instacart express membership

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