Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 300+ markets. We are laser focused on delivering groceries from your favorite stores right to your door! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.
As an Instacart Shift Lead you will drive Instacart's success inside our partner stores by coaching a team of personal shoppers, maintaining and improving in-store operations, and optimizing for efficiency. You will manage day-to-day and on-the-ground in partnership with Operations Leadership to deliver high quality orders for customers in an efficient manner.
This position is located in and around Washington D.C. You will need access to a vehicle and the ability to travel between stores.
What You'll Be Doing
Shopper Coaching and Team-Building
- Provide continuous structured training and support to shopper team in order to help them achieve individual performance goals based on speed and quality of service
- Onboard new shoppers through store-specific processes and in-person coaching
- Build morale in-store and foster a collaborative, team-oriented work environment through positive reinforcement and management of difficult behavior when necessary
- Exemplify the highest standards of professionalism and integrity to promote the culture, values and mission of Instacart
In-Store Operations Management
- Ensure orders are fulfilled to the highest standard of quality and accuracy
- Manage a clean and efficient working environment for employees
- Become an expert and go-to-resource on the shopping process and store layout
- Utilize existing resources, tools, and team to quickly identify and solve any store, shopper and customer issues
- Maintain in-store equipment and staging areas through troubleshooting and proactive communications regarding broken equipment and/or stock of supply
- Ability to work in a high stress environment
Partner/Customer Communications
- Help maintain a strong and positive relationship with store management in partnership with Instacart operations team
What You Should Already Have
- 1+ year of retail or food service management experience or 6+ months experience as a top performing personal shopper, driver, full service shopper, or cashier at Instacart
- Proven ability to take ownership and meet goals
- Strong customer service experience
- Effective interpersonal skills and ability to communicate with a diverse group of people
- Strong supervisory, teambuilding, and leadership skills
- Ability to thrive in a fast-paced team environment
- Expert problem solver
- Solid understanding of mobile apps
- Ability to consistently and reliably work 30-40 hours a week
- Ability to work regularly on weekends
- Ability to travel between stores
- Must be able to lift up to 50 lbs regularly throughout shift; must be able to remain standing or walking, including up and down stairs, during shift
Benefits:
- Talented and collaborative coworkers who will both push and support you
- Medical benefits and 401(k) retirement plan
- Accrued sick time off
- Commuter Benefits
