Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.
As we continue our fast growth, we are looking to add to our Business Development team. We are hiring a Director, Retail Accounts to manage Instacart’s largest retailers and run a team that supports those retailers. In this role, you will have responsibilities including, but not limited to, driving strategic planning for your team’s portfolio of retailers, developing your team, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, up-selling new offerings and opportunities, and keeping the Instacart executive team apprised of progress.
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Your day to day...
- Own senior-level executive relationships at retail partners; build relationships in partners’ organizations
- Achieve and maintain high client satisfaction within Instacart
- Manage a team responsible for building and maintaining relationships with select external Instacart retail partners
- Drive team to hit key performance indicators and business goals
- Collaborate with senior management on developing strategic plans to meet retail partners’ needs and grow their business on Instacart
- Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
- Collaborate with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
- Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
- Engage, educate, collaborate, and problem solve with external partners at all levels of the organization
We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:
- 10+ years previous experience; MBA preferred but not required
- Excellent communication skills with the ability to distill complex issues
- Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred)
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Quick communication response times
- Ability to manage across functions and present to leadership
- Creative problem-solver
- Positive, energetic, and influential relationship builder
Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn
Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.