Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 300+ markets. We are laser focused on delivering groceries from your favorite stores right to your door! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.

The Program Manager, Product Operations will work closely with Instacart’s product, operations, and support teams to own change management being driven by product, as well as drive feedback loops to support continuous improvement.   

Additionally, the role will gain a deep understanding of the operational areas that he or she works closely with to ensure the product organization understands and supports business needs.

Responsibilites

  • Establish and continuously improve processes that ensure our customers, shoppers, support, and operations teams are informed of and well-prepared for product-driven changes

  • Assure functional stakeholders are aligned on key objectives for product changes

  • Develop operational playbooks to implement on product strategy and manage complex projects through execution to excellence

  • Advise product teams on feasibility of initiatives throughout the entire product lifecycle

  • Create feedback channels that ensure problem areas are identified during testing and launch

  • Identify and track success metrics to measure project performance related to product changes

  • Surface key insights and make their impact obvious across the organization to support continuous improvement

  • Develop relationships with and maintain regular communications with key stakeholders throughout the organization

  • Effectively present insights and influence outcomes with key stakeholders at all levels to support meaningful impact to Instacart’s business (e.g., Product, Operations, Engineering, Legal, Executives and other cross-functional teams)

 Requirements

  • BA/BS degree with 5+ years of operations strategy, business consulting, finance, or similar analytical roles

  • 3+ years of cross-functional project management and leadership experience

  • Excellent communication and presentation skills; a track record of successful engagement of both internal and external stakeholders

  • Ability to leverage data to inform and support critical decisions with 2+ years of experience of SQL and advanced querying skills

  • Previous experience working with and impacting user experience

  • Power user status in Microsoft Excel/Powerpoint or Google Sheets/Slides

  • Demonstrated ability to effectively identify, prioritize, and handle multiple workstreams simultaneously in a dynamic and rapidly-changing environment

  • Experience with and strong ability to formulate and present analyses and business cases to both technical and non-technical stakeholders

  • Ability to foster collaboration and facilitate teamwork

  • Highly motivated self-starter with a desire to grow and learn

Benefits

  • Talented and collaborative coworkers who will both push and support you
  • Market competitive salary, equity
  • Medical, dental, vision benefits and 401(k) retirement plan
  • Take what you need vacation (and we really mean it)
  • 16 weeks maternity leave / 8 weeks paternity leave so you can truly bond with your child
  • Complimentary Instacart Express membership (free Instacart delivery!)

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