At Instabase, we’re passionate about building software to advance the state of the art in computing. We’ve built a fearlessly experimental, customer-obsessed team who are making discoveries to fundamentally change how people build and consume business applications. Today, we’re partnering with the world’s leading companies to transform how they use data and technology. If these challenges excite you, we’d love to hear from you!
Our Customer Success Team focuses on making Instabase successful at customers premises. We strive to ensure that our customers get the most accurate and effective ways of using the product to get the best experience of the Instabase platform. We respond to customer escalations as if it were our own, and help to resolve them in a timely manner.
As a Support Engineer, you’ll be part of a small and passionate team devoted to solving challenging product issues and queries from Instabase customers
What you’ll do
Working alongside our largest customers solving their most complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between
Excel in understanding the Platform/Product features - existing and new, learn the most effective ways to use those features
Build reference solutions demonstrating the effective usage of the product capabilities that helps our customers to understand it better
Be the first point of contact for our enterprise customers, respond to their escalations/queries about the product and help them resolve it in a timely manner
Simulate product/application issues to debug/narrow down the escalations, help product/engineering teams with necessary information
Create/improve internal systems/processes to aid customer’s product queries/issues
Strong desire and ability to work with customers
Outstanding communication and customer relationship skills
Reading and writing Python or other scripting languages
Strong technical experience in one or more of the following areas: systems and application architecture, software development, databases, performance tuning, etc.
Experience in working with enterprise platforms/tools in the capacity of product support
Troubleshooting distributed components/services and log analysis
Good grasp of enterprise user management and access control policies
Prior experience with support process and escalation management are a big plus
Instabase is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor.