Instabase's vision hones in on intelligent automation. Just like the personal computer worked for individual persons, Instabase’s mission is to empower people to focus on the meaningful, productive parts of their jobs.

Innovators have a completely new set of building blocks which they can use to address existing processes, imagine new ones, and solve problems on a larger scale with Instabase.  We provide tools and apps for processing documents, data extraction and classification, natural language processing, and optical character recognition; allowing creators, developers, and organizations to build complex business applications based on their needs. Our growing marketplace of pre-packaged business applications are being deployed in many industries, such as finance, logistics, healthcare, and many more.

We’ve secured funding from leading venture capital firms such as NEA, a16z, Greylock Partners, Index Ventures, and more.  We are looking to grow into the next era of computing.

Come join our adventure!

Job Description:

As a Support Engineer at Instabase, you will be part of a small and passionate team devoted to solving challenging infrastructure and product issues for Instabase customers. In any given day you may find yourself debugging a Kubernetes issue on customer infrastructure, helping a customer with custom written Python, and making updates to our documentation.

You should be comfortable grepping through log files, using standard Unix troubleshooting tools, and diving in to code. While previous support experience is not required, a customer focused attitude, genuine curiosity about technology, and ability to prioritize effectively is needed. You should enjoy a new challenge and the thrill of solving a complex problem with your coworkers.

The Support Engineering team is located throughout North America and Bangalore, India. Because coworkers and customers are located around the globe, excellent verbal and written communication skills are needed to build effective working relationships.

Skills:

  • Outstanding communication and customer relationship skills
  • Previous experience with:
    • Troubleshooting Unix environments and log analysis
    • Working on distributed systems in a production setting
    • Docker, Kubernetes, or Openshift
    • Major cloud providers such as Amazon Web Services and Microsoft Azure
    • Reading and writing Python, Ruby, or other scripting languages
  • Prior experience with support process, troubleshooting and escalation management are a big plus

Instabase is an equal opportunity employer and values diversity in all forms.  Instabase does not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor.  Instabase also complies with local laws, including the San Francisco Fair Chance Ordinance.

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