Insomniac Games is looking to hire its next Senior Community Manager, they'll be responsible for developing and creating the connection between the community team and the Insomniac Games development team. The Senior Community Manager builds the strategy and program for the studio to directly interface with the community responding to their requests, keeping them updated on information and progress through various media and social channels. Specifically manages game and studio social communications and player interactions.

Essential Duties and Responsibilities:

  • Under supervision of Community Director, creates, develops and executes the Community Strategy for involving and engaging the community, including content and in-game and outside-of-game events
  • Identifies, develops and manages content / community KPIs (Key Performance Indicators) to prove success of community content and initiatives
  • Leads player-facing communication as a spokesperson for games, the dev team, and Insomniac Games, including active involvement on social media, discord, Reddit and other forums
  • Works with the Community Director and PlayStation teams, to vet communication plans through a player-perspective, as well as suggests additional and complementary tactics.
  • Authors and develops high-quality social content that fits within the Community Strategy, including but not limited to social copy, blogs, announcements, GIFs, memes, short videos, podcasts or live streams
  • Acts as the community’s voice and advocate within the development team, and helps the Community Engagement and Product Marketing Lead ensure that Insomniac is listening to and reacting appropriately to player feedback
  • Experienced in looking through “the noise” to distill actionable community feedback, and present that feedback along with additional strategy as needed
  • Be the community expert on the team, able to help the team decide what is most important to players and help in brainstorming and creating assets that appeal to our fanbase
  • Able to independently and rapidly respond to game issues, crisis situations, as well as competition and social opportunities in the moment
  • Outstanding written and oral communication skills, and capable of writing in a voice that properly reflects Insomniac’s and each individual game’s tone. Ability to quickly draft and edit large amounts of copy
  • Travel to events to act as studio spokesperson at events and in media interviews, as warranted
  • Other duties may be assigned

Supervisory Responsibilities: This job may involve mentoring assistant community managers.

Education and/or Experience:

  • Bachelor's degree (B. A.) from four-year college or university in Journalism, Communications, Marketing or related field; or eight to ten years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

  • Strong understanding of social media tools and analytics
  • Ability to use Reddit/Discord
  • Good working knowledge of Microsoft Excel, Word and Outlook
  • Knowledge of Zendesk and Devtrack/Jira is preferred
  • Knowledge of desktop publishing procedures and software
  • Photoshop Final Cut Pro, Adobe Premiere, and HTML a plus

Other Skills:

  • Outstanding written and verbal communication skills required
  • Must be able to present ideas clearly and work well within a large team environment
  • Solid organizational skills in order to manage and track issues and follow-up with appropriate responses
  • Strong time management skills with an ability to determine priority for issues
  • Reliable decision-making skills and the ability to use sound judgement

This position does require travel to represent the studio at industry events both locally and nationally, within safe guidelines. Reliable transportation is required.

If this is the role you have been looking for- we look forward to hearing from you. Please submit your application below. 


Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Insomniac Games are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.