Insomniac Games is looking for Systems Support Technician to join our Information Technology team. In this role you will provide first level support for all PC related problems and be primarily responsible for building and or repairing PC Hardware and relocation support. The Systems Support Technician plays a pivotal role in ensuring our Insomniac's hardware is up to date and running smoothly. If this sounds like you and what you enjoy doing, please keep reading!
Responsibilities and Expectations:
Builds New PCs from the component level.
Troubleshoots PC Hardware problems and performs break/fix repairs as necessary.
Provides re-location support including moving PC and PC related equipment as scheduled by the Admin department.
Acts as first level support for all PC related problems and escalates as necessary. Issues may range from basic application support (Microsoft Windows, Office), to specific application support (Maya, internal tools), as well as PC Hardware issues/requests (upgrade PC, upgrade operating systems, upgrade peripherals) and network issues (user cannot access a network file-share, or cannot get to the Internet).
Helps setup, track, and deploy publisher’s proprietary hardware such as Development kits and Test kits.
Provides hardware inventory information through provided asset management software.
Other duties may be assigned
Education and/or Experience:
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
If this sounds like the opportunity that you have been looking for – please use the link below to apply directly to the role. We look forward to seeing your application. Thanks!