Insomniac Games is looking for a Dev Support Lead to join our team.  As a Dev Support Lead you will be responsible for a Development Support team in one (or more) of the four groups in the department: QA Analysts, Production Support, Core Support, or QA Engineering. Responsible for overseeing the day-to-day tasks Oversees test planning and strategy as well as scheduling work for the team and direct reports and owns the quality process for assigned team/project. The role provides a critical component of the studio’s mission to create games that have a positive and lasting impact on people’s lives by helping foster an environment of craft excellence, collaboration, and positivity.

Essential Duties and Responsibilities include the following:

  • Supervises direct reports on the Development Support team and participates in strategy and decision making as a member of the department's leadership group
  • Meets regularly with team members to offer experienced guidance, provide constructive feedback, conduct performance assessments, facilitate the team’s best work, and ensure adherence to best practices
  • Evaluates team members’ goals and objectives and ensures that department goals are being met
  • Manages the career growth and development of direct reports 
  • Helps facilitate equitable work experience across all work settings and time-zones for respective reports  
  • Assists with project staffing, hiring, and onboarding
  • Regularly plays games in development and reviews content to provide feedback and help identify opportunities for craft development  
  • Advocates for direct reports' individual well-being
  • Builds and maintains relationships with peers and other senior leaders to align project and departmental priorities   
  • Advocates for studio cultural values and fosters an environment of craft excellence, collaboration, and inclusion
  • Reviews existing tasks and bugs and maintains Development Support workflows in Jira
  • Determines team priorities and assigns tasks accordingly internally and externally
  • Creates and maintains test cases/plans for implementation and verification of features
  • Oversees maintenance and updating of existing documentation for Development Support
  • Performs support duties as needed, in non-critical/essential spaces
  • Fosters a safe work environment by ensuring all complaints and concerns related to inappropriate or unprofessional conduct in the workplace are addressed immediately
  • Other duties may be assigned 

Supervisory Responsibilities: Supervises assigned Development Support team members. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, input in hiring, and training employees; planning, assigning, and directing work; input in appraising performance; addressing complaints and resolving problems.  

Education and/or Experience:

  • Five years’ experience; or equivalent combination of education and experience
  • Knowledge of Jira or (other bug tracking system) required
  • Ability to learn the basics of scripting, programming, and other testing tools
  • Advanced knowledge of Microsoft Office Suite, along with working knowledge of Visual Studio a plus
  • Experience in the video game or entertainment industry is highly preferred
  • Prior experience maintaining and using an ATS systems (preferably Greenhouse) is a plus
  • Knowledge of Microsoft Office Suite

Other Skills:

  • Must possess advanced knowledge of QA practices, the development cycle; bug tracking software
  • Advanced understanding of general game terminology; possess a strong attention to detail; may have prior experience leading others
  • Excellent verbal and written communication skills, and the ability to effectively delegate
  • Must be able to present ideas clearly and work well within a large team environment, while supporting shifting priorities for the team 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

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