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Customer Success
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
About the Role
We’re looking for a Lead Data Ops Engineer who will work closely with our amazingly talented functional teams to provide an agile, inclusive, and effective learning ecosystem that inspires, drives development experiences, and enables shifts in learning mindsets. Your partners will be some of the world's most talented engineering, marketing, customer success, and sales teams, whom you will work closely with to ensure a high-performance culture. Your work is critical and will drive high company performance, and strengthen our people and organizational capabilities.
A Day in the Life
- Create world class customer facing documentation which would delight and excite customers
- Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
- Convert tacit knowledge to implicit knowledge
What You Need
- Responsible for all technical and functional aspects of all customers in the assigned region
- Leading customer calls for at least 2-3 customers independently.
- Actively working on and resolving customer tickets in JIRA
- Experience in Advanced SQL & Unix
- Strong Experience of ETL & Python support
- Assisting the team in escalations in case of blockers.
- Expert in data analysis, customer presentations and report creations
- Owning platform upgrade and QA process effectively.
- Implementing customer enhancements within the team’s scope.
- Owning automation initiatives for his region and bringing them to successful closure.
- Actively participating in the Hiring Process.
- Acting as the backup of SEM for his region
- Understanding of Team Effort Estimation, Backup planning and Rostering.
- Independently leading team scrum sessions.
- Proficient in understanding the business impact with criticality and priority needs of customers.
- Realigning, prioritizing and finding alternative ways to meet sudden business changes.
- Suggesting alternate plan of action in absence of clarity.
We offer competitive benefits to set you up for success in and outside of work.
Here's What We Offered
- Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
- Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
- Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
- Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
- Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
- Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices.
Where and how we work
Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work week schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
