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Customer Success

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

We’re looking for a Data Ops Engineer-II who will work closely with our amazingly talented functional teams to provide an agile, inclusive, and effective learning ecosystem that inspires, drives development experiences, and enables shifts in learning mindsets. Your partners will be some of the world's most talented engineering, marketing, customer success, and sales teams, whom you will work closely with to ensure a high-performance culture. Your work is critical and will drive high company performance, and strengthen our people and organizational capabilities.

A Day in the Life

  • Create world class customer facing documentation which would delight and excite customers
  •  Doing L2 level debugging to reach an initial analysis conclusion on P1 issues before involving product and infra teams
  • Understanding of Incident management, transition management & problem management
  • Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
  • Convert tacit knowledge to implicit knowledge

What You Need

  • Experience in SQL/ Linux / Unix.
  • Strong experience with troubleshooting cloud-based technologies. (Linux/Unix systems).
  • Good hands on of monitoring tools like New Relic, Grafana, Prometheus or any other monitoring tool.
  • Good hands on for Critical Incidents and email communication (internal and external).
  • Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk /workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM /JIRA / etc).
  • Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
  • Analytics Tools (Sisense, Power BI or Tableau) – (Good to have)
  • Support Processes (SLAs, OLAs, Product or application support)
  • Collaborating with Product Managers, SMEs & BAs to create clear & concise written material.
  • An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
  • Excellent communication skill - Written and verbal.
  • Comfortable to work in night shift and rotational shifts.

We offer competitive benefits to set you up for success in and outside of work.

Here's What We Offered

  • Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
  • Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
  • Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
  • Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
  • Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
  • Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices.

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work week schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.


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