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Customer Success at Innovaccer
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
About The Role
We at Innovaccer are looking for a Associate-Clinical Transformation to support the Clinical Transformation Team in driving operational excellence across the external-facing Innovaccer University tool. You’ll get to work with other CT and Product team members to build out and update a challenging and engaging training environment that enables our customers to thrive and grow.
A Day in the Life
- Work with the CT Team to build out the curriculum for Innovaccer University, maintaining the content within the courses to match the Product Release schedule
- Manage the Docebo (LMS System) relationship in conjunction with the Sales Enablement Team Specialist to ensure the platform is appropriate for both internal and external consumers
- Maintain Innovaccer University’s certification planner, tracking the enrollment, completion and partial completion of courses
- Develop a plan to grow adoption of the Innovaccer University tool, with strategic initiatives identified to drive usage of the tool
- Measure the effectiveness of the certification pathways across the customer base.
- Work with the team to develop new certification methodologies and challenges that ensure an environment of continuous learning
- Create and design various reports and dashboards for tracking training and certification compliance
- Co-support the third party vendor relationships that help build and update Innovaccer University curriculum/content
- Collaborate with Product Teams, ensuring all training materials are up-to-date with the latest and greatest material.
What You Need
- Strong organizational and planning skills; patience and respect are a must
- Strong skills with Google suite applications, especially excel/sheets for operational reporting
- Ability to learn and navigate PM tools (managed by 3rd party vendors)
- Ability to self-manage, focus and prioritize under moderately stressful conditions
- 1-4 years of experience or study in corporate training, marketing, sales or engineering fields
- A genuine interest in Healthcare and/or Marketing, or Sales, or Learning is preferred
- Comfortable working US shift hours or hybrid schedule US/IST schedule
- Strong interpersonal and communication skills
- Proficiency in Learning Management Systems and Project Management applications
- Bachelor’s degree is a prerequisite
Preferred Skills
- Engineering, or Marketing, or Sales and/or corporate operations or training background is preferred
- Experience in certifications/or assessment based enablement in past roles
- Project Management - Handling multiple work streams- understanding of agile work practices
- Stakeholder management skills
- Understanding and knowledge of SaaS based product and sales cycle
- Organization and time management skills; dedication to completing tasks/projects in a timely manner
- Detail-oriented and attitude to follow through
- Self starter comfortable working independently
- Adaptability and flexibility- comfortable with continuously changing priorities
- Analytical thinker who proactively anticipates next best actions
Here’s What We Offer
- Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
- Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
- Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
- Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
- Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
- Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices
Where and how we work
Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
