Site Reliability Engineer-I

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Engineering at Innovaccer

With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world.

About the Role

As a Site Reliability Engineer-I, you will be responsible for being a combination of both Ops/Support and Site reliability experience and most importantly, a “can-do” attitude and strong sense of ownership. These services are offered as Managed Service/SaaS and hence total ownership of the solution, securing, keeping it always up and running remains with us. Being part of a critical healthcare application and keeping it up and running 24x7/365 is very critical and stakes are high. We are seeking an experienced engineering team member who brings a combination of both Ops/Support and Site reliability experience and most importantly, a “can-do” attitude and strong sense of ownership.

A Day in the Life

• In this role you will be responsible for various pillars of SRE - Deployment, Reliability, Scalability, Service Availability - SLA/SLO/SLI, Performance, Cost etc
• Lead production roll out of new releases/emergency patches using CICD pipelines and constantly improving pipelines. Establish a solid production promotion/change management process with a solid quality gate working across Dev/QA teams
• Roll out a solid observability stack across various components of the tech stack so as to proactively detect outage v/s service degradation before the customer notifies us
• Apply strong analytical skills to understand production system metrics, drive change, optimize system utilization and drive cost efficiency
• Autoscale/down the platform during peak season scenarios
• Understand end to end platform architecture and how to best and fast perform triage/RCA by looking at various data points derived from observability tool chain
• You will work towards reducing the number of alerts/escalation to the next level team – dev/devops
• You will be part of the 24x7 OnCall Production Support team
• Lead monthly operations review with the executive team. Some examples include, but are not limited to – Platform/Application/Infrastructure KPIs -UpTime, RCA , CAP (Corrective Action Plan) and PAP (Preventive Action Plan), security reports, audit reports
• You will be responsible for Operating and Managing production and staging cloud platforms, responsible for Ops (executing/automation runbook/SOP/ Maintain up-time/SLA) as well as Site Reliability engineering                             
• Collaboration is key to this role so as to work across a spectrum of teams - Dev/DevOps/QA/Customer Success etc. derive RCA/5 why analysis and drive product improvements
• Ensure that the Platform is secured as per guidelines established by CISO. e,g, Secure against DDoS attacks by implementing WAF, Vulnerability and Patch management, install required security agents etc
• Lead least privilege based RBAC for various production services and tool chain
• Build and execute Disaster Recovery plan
• Key stakeholder to participate in case of IR (Incident Response)

What You Need

Technical

• Solid experience with at least one of the clouds with automation focus is MUST - AWS, Azure, GCP. Certification has advantages
• Building reliability, scalability and performance systems in Production. This requires significant engineering experience and risk evaluation
• Log/Metrics/Tracing tool chain experience is MUST to have; strong analytical skills to understand various data points to understand platform behaviour/RCA
• Hands-on experience with Kubernetes along with Linux is MUST to have
• Programming experience with scripting languages e.g. Python is MUST
• Must be good at documenting and structuring documents be it process or RCA
• Experience working in a 24x7 Production environment with process focus is preferred
• Ticketing system, Incident management experience is preferred
• Security background and security first approach mindset is preferred
• Experience with CICD pipelines and tool chains is preferred
• Hands-on experience with a few of these - Kafka, Postgres, Snowflake etc. is preferred

Personality Trait

• Must be able to perform with cool head under pressure situations without taking any shortcuts during production issues
• Collaboration with solid verbal and oral communication skills are very critical to this role
• Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts
• Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships
• Ability to quickly identify and drive to the optimal solution when presented with a series of constraints
• Excellent judgment, analytical thinking, and problem-solving skills
• Self-motivated individual that possesses excellent time management and organizational skills
• Strong sense of personal responsibility and accountability for delivering high quality work

Preferred Skills:

• MultiCloud - AWS, Azure, GCP
• Distributed Compute - Kubernetes (EKS/AKS), Containerization
• Persistence stores - Postgres, MongoDB
• DataWarehousing - Snowflake, DataBricks
• Messaging - Kafka
• CICD - Jenkins, ArgoCD, GitOps
• Observability - ElasticSearch, Prometheus, Grafana, Jaeger, NewRelic etc.
  

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices 

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.

Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data across systems and care settings and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by Black Book. For more information, please visit innovaccer.com.

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