OUR HIRING PROCESS:

We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

At INFUSE, we take pride in our place in the fastest-growing companies in the USA rankings. Our clients are large international companies, including Microsoft, Google, Lenovo, Oracle, and IBM. The company has over 1200 professionals in the USA, Ukraine, Great Britain, Europe, Asia and Africa. We recognize that our team members are our most valuable asset, so we strive to attract and hire the best-qualified people. We grow in all key indicators every year and do not even think of slowing down. That is why we are looking for IT Infrastructure (Helpdesk) Specialist

The IT Infrastructure (Helpdesk) Specialist will be responsible for the day-to-day management, onboarding, and user support of our overall infrastructure, primarily in our Microsoft Azure Active Directory and Google Enterprise ecosystems.

Responsibilities:

Helpdesk support. Providing technical support and assistance to customers;
Administration of the company's Google Workspace and Azure including VMs, AVD, VPNs, and other deployed applications;
Securing data from unauthorized access;
Assist with Azure and other cloud environment implementations via Admin portal, PowerShell, or other scripting tools (e.g. Bash, Python, etc.);
Handle escalated and complex technical support issues for customers such as those related to remote provisioning of VOIP devices, troubleshooting service usage etc.
Propose and implement system enhancements (software and hardware upgrades) that will improve the performance and reliability of our users and systems;
Run usage and audit reports;
Participate in developing and maintaining internal user and technical documentation;
Collaborate with several teams including other Helpdesk specialists, project managers, developers, and recruiters;
Other duties as assigned.

Requirements:

Excellent verbal and written communication skills;
Experience in IT Helpdesk services;
Experience in administration of Azure Active Directory;
Experience in administration of Google Admin console;
Understanding of enterprise networking including VPNs, Firewalls, and PBX systems;
Understanding of IT security, high availability, and disaster recovery concepts;
Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
The ability to multi-task and work across a range of projects with various timelines and priorities;
Ability to work independently or in a group environment;
Self-starter and capable of working effectively with interruption;
Must be able to work flexible hours (nights/weekends) as needed;
English - excellent verbal level + technical documentation.

Conditions:

Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment - monthly, without delay, based on Invoice - Bank transfer/Payoneer/PayPal
Job location options: remotely
Working hours: from 14:30 to 23:30 EEST, incl. break
Paid vacation and sick leave
Opportunities for professional and career growth and development

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

Skype

Messenger *

LinkedIn Profile *

Date of birth (mm/dd/yyyy) *

Country: Current Location *

City or Region: Current Location *

Choose your English level *

What languages do you speak fluently? *

For what period of time do you need a job? *

Are you currently employed anywhere else? *

Are you a former INFUSE team member/trainee? *

What are your compensation requirements (monthly in USD)? *

When Are You Available To Start? (mm/dd/yyyy) *

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.